" I feel so rewarded every day with what we're doing in the community getting to know the people that I work with and really seeing the fruits of our labor, we work incredibly hard and we're constantly striving to improve and I'm just excited to go to work every day and that is a true blessing it really is ..."

- Justin Giles

Justin Giles from Choate's Air Conditioning, Heating And Plumbing joins Uncle Joe on the show today.  Justin talks about the 3 Things Key To A Successful Service Company.  This is a must listen to episode of The Service MVP Podcast!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Alright everybody welcome to the service MVP podcast that my name is Joe Crisara, America's service sales coach and today we have a very exciting guest his name is Justin Giles and he is with Choate’s air heat and plumbing air conditioning heating and plumbing is in Memphis TN he has a unique story he is not in Memphis although he definitely helps to assist the company to operate Justin welcome to the program I definitely appreciate you being here thank you Joe I appreciate it I've been looking forward to this me too me too and definitely every time I spend with you is precious time so I'm happy you're giving me this gift that's something we can never get back which is our time but definitely I got I got to feeling it's going to be time well spent Justin why don't you go ahead and tell me a little bit about you know I know that shots is a company in Memphis TN tell us a little bit about how you got involved with the position that you're in what do you want people to know about your involvement and shots in general give us a little snapshot about shots and also about you absolutely well first I want to thank you for having me on the show Joe it's a true pleasure Choate’s was started in 1958 it's a family owned and operated company at this time we're probably one of the two biggest air conditioning and plumbing companies in the Memphis area we have about 150 employees and we are growing at an exponential rate and we are doing the best we can to provide the best customer service to the community I came that shoots about seven years ago eight years ago from private practice of law I used to be Choate’s outside council developed a relationship with Saul Choate and Brian Choate uh who are the sons of Chris Choate’s the current owner and his father Joe Choate’s started the company back in 1958 so they twisted my arm talked me into coming over and we haven't looked back it's been a great ride and every day I'm thankful to be at the company well that's really great we give up the practice of law in the in the in the state in the United States of America to get the law of service which definitely I think you got a higher calling with this law for sure that's I would say I'm going to tell you I did not know what to expect when I made the switch but you know after making the move and listening to all my law friends tell me I'm crazy to get into the service industry and leave the private practice I feel so rewarded every day with what we're doing in the community getting to know the people that I work with and really seeing the fruits of our labor we work incredibly hard and we're constantly striving to improve and I'm just excited to go to work every day and that is a true blessing it really is when you make your job something that's fun to do then it's never it's like don't tell anybody but you would do it anyway if you even if we didn't get paid the same with me too I feel sad and guess what shots and uncle Joe we share the same year of a birthday I was born in 1958 too isn't it crazy that's fantastic so we and so we were both probably you're probably considered the best in Memphis and I'm concerned the best for service and sales training and definitely it's great as it was like marriage