"If that goes into your mindset every single day, and you know if you're offering a good quality service, and you're going in there with pure motives, you'll find that you feel better about yourself and that level of happiness or contentment will transfer into your following days…"

- Devon Murphy

Devon Murphy from Peterman Brothers joins Uncle Joe on the podcast today.  Devon discusses The 3 Things Salespeople Should Know In Order To Be Successful.  This is a must listen to episode of The Service MVP Podcast!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Alright everybody welcome to the service MVP podcast and I am Joe Crisara America's service sales coach and today we have an exciting guest for all of you who are in the sales position in a service company and my guest his name is Devon Murphy it is with Peterman brothers in Indianapolis IN Devon say hi to all the people who listen to this show hi all the people who listen to the show well it's pleasure to have it here Devon is a course one of the past students and work with me in the before and he's one of the guys who listened to everything we do and definitely he has applied it Devon once you tell us a little bit about how you got here and got yourself in a great position to work with a great company and just give us a little thumbnail about a little bit about you yeah so I'm actually going to go back to getting fresh out of high school so right now graduated high school is approached by a guy who was trying to recruit me into heating and air and I looked at him and I said I will never work in heating and air so I just wanted to throw that out there for everybody after that after a couple failed career attempts and things of that nature end up finding myself homeless in August of 2018 and I had to move down to Los Angeles CA you know and the first job that I was able to get going down there out of necessity which was an appointment generator at a local heating or contractor down there you know I started off as like I said an appointment generator in about 8 weeks I had accomplished with the other five had done in the previous twelve months combined again because I was operating under a better swim and not drown after doing that the owner approached me and said hey how would you like to run the service department even though you know nothing about heating air and service so I went into digging into books reading learning as much as I could and then in the next 12 months we actually had a profitable service department pacing pretty darn close to what the residential replacement side was doing after that we had met this wonderful man by the name of Joe Coursera sometime in in 2019 there and started applying his peer mode of service to our service department where we were really absolutely crashing and so come April of 2020 our sales guy kind of phased out of the company and I let's go over the sales department lead sales guy and I actually went through total immersion with Joe virtually thanks to thanks to COVID there and I was able to in seven months of actual production due 2 1/2 million in residential replacement with a 60% closed ratio or $19,500 average ticket only after going through your program so a lot of thanks to you after quite some time at that company I ended up separating ways I moved out here to Indiana doing some coaching myself actually for a contractor that was a competitor peterman and I knew a guy named Seth year he introduced me to a guy named Jesse Baldwin right here is actually the sales manager here at peterman and we met we got to talking and he took me behind the back alley roughed me up a little bit and told me I need to come over to Peterman was too serendipitous to not be here so I started here in April of last year as the training project manager and have recently been promoted to run the new callback