Service MVP Sales Training Podcast with Joe Crisara

Episode 17 - The AI Affect On The Service Industry With Ken Goodrich


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"Servicing this club base sales can be easier, the pressure to drive and the pressure to sales can be easier because a lot of these customers will just naturally by their, their age, the system age will create replacement opportunity for you."

- Ken Goodrich

 

We've been hearing all about it!  How AI is moving into home service and how it will affect our industry. Ken Goodrich joins the show today with Joe Crisara from Service MVP.  Check out this episode to hear from a leader in the home services space on - 'The AI Affect'!

 

Contact Joe Crisara Service MVP.

 

Podcast Episode Transcription:

Welcome to the service M V P podcast and my name is Joe Coursera America's service sales coach and I have with me,uh one of my good friends,uh Mr Ken Goodrich,uh from the,the ghetto uh uh services.It's much bigger than just heating and air started out with,uh you know,some uh some very uh the beginnings were uh go back into the history of heating and air conditioning.Uh Ken,welcome to the program.How are you doing today?I'm doing great.Uh Glad to have,be on the show with you,Joe.Yeah,it's a pleasure to have here,Ken and uh definitely always great to reconnect.Uh Ken,today's meeting is called,uh how will a I affect the service industry both now and in the future?Uh And let's move forward on that subject.It's,uh it's,I think it's a subject that's gonna get a lot of people watching and listening uh as they are looking for a direction and uh trying to see how it's going to affect us.We do see some of the smaller effects right now.Let's start with the field.Uh We are the hardest working people in this business are working out there in those attics and those trucks and out in the people's backyards and in their basements and stuff like that.Uh,how do you think,uh,in the field this will affect,uh,the average service technician and,or sales people who are working with customers in the field?Well,hold that thought,I just wanna say,preface everything with this if I think too deep about A,I,I'm completely terrified.I mean,you know,we grew up with the movie The Terminator,right?It seems like it's really playing out all,you know,right in front of our eyes just exactly how this movie uh described 40 years ago,which,you know,I don't know how they already knew.But,um,it is very interesting that said,you know,it's,it's inevitable and A I is here to stay and it's coming,it's part of lots of things today that,that we probably don't even know that's going on.So as far as far as our industry is concerned,you know,I really see lots of applications for us to,you know,help our service technicians,you know,the from the equipment side,uh uh providing a,a more reliable or more predictive maintenance and predictive service methodology uh for the end user.Um I think that,uh you know,overall A I is gonna be a great thing for us and,you know,really starting to come on very fast.But that said,you know,we talk about for the service technicians where I really see it headed is,you know,you think about a manufacturer,they could just grab one or two or three inputs,some sort of inputs in the system,you know,a temperature,a,a voltage,um you know,outside temperatures,things like that.They can predict,I mean,you can take all that data and start to aggregate it and predict what the challenge is,what the unit is and,and start to take reading data and,you know,but before the service technician ever arrives arrives,the A I is pretty much predicted what the challenge is and say,uh either this is exactly what it is and,or,uh you know,here's two or three things that it could be,bring these parts,right?And streamline the troubleshooting process,you know,all these years in,you know,I started as a technician and,you know,really that's where the skill was is the

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