Unstoppable Profit Podcast Hosted by Mike Stromsoe

Episode 196: Excellence Wins (Part 2)

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In our last episode, we discussed the three points of service; using the guest’s name, anticipation in compliance with guest needs, and a fond farewell. If you have not listened, I highly recommend going back before you dive into this episode.

Continuing our conversation Joel and I dig deeper into 10 of the Ritz-Carlton’s 20 Basics or daily habits that they use to ensure company excellence.

Highlights:

  • The credo is the principal belief of your company. It must be known, owned, and energized by all.
  • The six core values of UPP; Growth, Impact, Passion, Commitment, Gratitude, Integrity
  • “By applying the principles of trust, honesty, respect, integrity and commitment., we nurture and maximize talent to the benefit of each individual and that company.”
  • If you want the strong foundation train and retrain constantly, with a certification that is evaluated with a measurable standard.
  • Everyone’s responsibility is to support each other.
  • Encourage the team to identify breakdowns in efficiencies and variations

    •  

    Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

    Mike Stromsoe

    The Unstoppable Profit Producer
    Call 800-770-9984
    Website: http://unstoppableprofitproducer.com/

    Virtual Events: http://www.uppfaststart.com/

    Email [email protected]

    Podcast: http://unstoppableprofitpodcast.com

    Virtual Training: http://uppfaststart.com

    In Person Training: http://beunstoppablebootcamp.com

     

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