First impressions matter.

That’s why word choice is so important when we first meet someone…  

And why your CSRs need amazing communication skills.

They are the first point of contact with your customers — and what they say can set the tone for the whole relationship. 

Today’s guest is Angie Snow, Vice President at Western Heating & Air Conditioning and Success Coach at Snow Business Coaching, where she helps business owners struggling to find the right words learn to more effectively engage customers and cultivate 7-star CSRs. 

In this episode, we discuss:

• How to empower 7-star CSRs in your business

• The challenges (and triumphs) for women in the trades

• How to effectively leverage feedback 

• Now Angie is part of the ServiceTitan team too! 

If you want to hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts, Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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