Welcome to the Service MVP podcast, hosted by Joe Crisara, America's Service Sales Coach. In this episode, Joe is joined by special guests Ryan and Justin from Chirp, a service dedicated to maintaining customer relationships through automation.

Ryan shares the inspiring story behind the inception of Chirp and how his success with automation in his own windshield repair business led him to create a service that helps other businesses thrive. The discussion delves into the importance of honesty and transparency in sales, with Justin emphasizing the significance of being real with customers and the impact it has on building trust and generating warm referrals.

Ryan and Justin also highlight the power of emotional intelligence and the importance of responding rather than reacting in challenging situations. They share personal insights into how overcoming personal struggles and maintaining sobriety have enhanced their ability to connect with clients and lead effectively.

The episode concludes with valuable advice for sales success, emphasizing the need to genuinely care about the customer's experience and the power of the mind in manifesting positive outcomes. Listeners are encouraged to test these principles and see the transformative impact they can have on their sales approach.

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