In this episode I'm joined by Kristen Westcott to discuss how to automate an extraordinary experience for your clients from day 1. When your clients have an incredible experience, they stay with you longer and refer more people your way. And the best part - delivering this experience does NOT have to take up all your time. Kristen shares her expert tips for what part of the onboarding process you can automate - and offers advice on how to deliver an incredible offboarding experience so clients speak highly of you even after they're done working with you.

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