Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

Eric Christiansen on Being CEO of a Deming Company *

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Show notes: https://www.leanblog.org/18 

Remastered July 2021

Here is Episode #18 of the LeanBlog Podcast. My guest today is Eric Christiansen, the President of a translation services company, OmniLingua (more can be found here on their philosophy as a company, being a self-described “Deming Company.”) I was interested in talking with Eric about what it means to be a “Deming Company” and about their implementation of “wiki” tools (ala Wikipedia) for managing their standard work and process documentation.

If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the LeanBlog podcast main page.

Show Notes and Approximate Time, Episode #18
  • 1:30 Introducing Eric and his company
  • 3:15 What does it mean to be a “Deming company?”
  • 3:40 The Deming System of Profound Knowledge
  • 4:00 The owner of OmniLingua had worked directly with Deming and appreciated the people aspects of his philosophy, how do you treat people with respect?
  • 4:40 Has the annual review been abolished? Sales commissions were abolished, as well as production bonus plans. OmniLingua has a company-wide profit sharing plan instead.
  • 5:15 More examples of the Deming philosophy in day-to-day life, including long-term sole-source supplier relationships
  • 7:00 Is there still internal competition?
  • 7:45 “Are we hiring salespeople who can't sell?” by not having commissions
  • 8:40 How have lean methods evolved at OmniLingua?
  • 10:15 Standard work within the company and the evolution into the use of “Wiki” technology for standard work
  • 13:30 How they modified the process to allow some additional revision and ownership control (after an ISO audit)
  • 15:00 How did it work when everybody had access to modify the standard work documentation?
  • 17:00 How many people have access to the different standard work documents?
  • 19:00 With a Word-document based standard work, people wanted to fancy them up, Wiki keeps people focused on the content
  • 21:30 Deployment started last November (2005)
    • ...more
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    Lean Blog Interviews - Healthcare, Manufacturing, Business, and LeadershipBy Mark Graban
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