While headlines scream about AI replacing call center jobs, Chris Dumpleton reveals a different reality. As an executive at Limitless Technology, he's spent 20 years in telecom and contact centers—today he shares why organizations struggle to implement AI cost-cutting measures and how the gig economy model can create better outcomes for both companies and customers.

With a storied career that includes helping eBay increase seller revenue by 24% using peer-to-peer expert coaching, Chris discusses how Limitless Technology evolved from "taking the Uber business model to contact centers" to becoming a key player in AI training through RLHF (Reinforcement Learning from Human Feedback). Chris explains why outcome-based pricing creates better incentives than traditional employment models and how the same platform that connects customers with brand experts is now connecting AI companies with the specialized knowledge workers needed to train sophisticated language models.

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Tom Davenport has been watching technology transformations for over 30 years, and he's not joining the AI hype wagon. As a distinguished professor at Babson College and author of 27+ books, Tom brings hard-earned wisdom to the AI conversation that's refreshingly realistic. While Silicon Valley promises instant transformation and a job apocalypse, Tom reveals why real AI success requires the unglamorous work of process redesign, patient leadership, and years of persistent effort.

In this eye-opening conversation, Tom debunks the myth that AI will eliminate 50% of white-collar jobs while sharing practical insights on how organizations can actually capture value from AI. From his "super tech leader" framework to the critical mistake of not planning for entry-level hiring, Tom provides a clear and realistic vision of AI's true potential and timeline.

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Subscribe to Expert Intelligence so you don't miss any future conversations — these industry leaders separate signal from noise in this rapidly evolving technological landscape.

Brea Starmer helped build the future of work out of necessity. As founder of Lions and Tigers, she's unlocking millions in economic opportunity for independent workers, particularly women navigating caregiving responsibilities. When Brea was laid off seven months pregnant, facing workplace discrimination, and having to choose between career ambition and family flexibility, she discovered that the traditional employment system simply wasn't designed for people like her.

What started as personal survival—self-funding her own maternity leave by billing 60 hours a week for 13 weeks—evolved into a movement reshaping how enterprises think about workforce planning. Brea's vision of "no more layoffs" is a practical blueprint for using blended teams of employees and independent workers to build more resilient, flexible organizations that can adapt to rapid change without devastating human costs.

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Iwo Szapar saw the future of work early—co-founding Remotely years before the pandemic transformed how we work. Now he's back with groundbreaking research through the AI Maturity Index, analyzing over 250,000 data points across 75 countries to reveal what's really happening with AI adoption in the workplace. The gap between AI winners and everyone else isn't just significant—it's shocking.

In this conversation with Paul Estes, Iwo breaks down the stark reality behind AI adoption, from the top 1% who save 31 hours per week to the bottom 50% saving only six hours. He shares practical frameworks for immediate implementation, introduces "vibe coding" for non-technical professionals, and explains why the traditional consulting model is being disrupted by AI-powered productized services.

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Kelly Monahan, Managing Director of Upwork's Research Institute and co-author of Essential, reveals why 77% of employees feel AI makes work harder, not easier—and what leaders can do about it. In this eye-opening conversation with Paul Estes, Kelly breaks down the real forces behind today's labor market shifts, from inflation and capital costs to the pandemic's lasting impact on customer behavior.

From her research on the frontlines of the future of work, Kelly shares practical frameworks for moving beyond resilience to "anti-fragility"—the ability to adapt and evolve when systems face stress and shock. Whether you're a leader trying to implement AI effectively or a professional wondering how to stay relevant, this conversation offers actionable insights on navigating our rapidly changing work landscape while keeping human creativity and relationships central.

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Subscribe to Expert Intelligence so you don't miss future conversations with industry leaders at the forefront of technological transformation. Each episode brings you practical insights to navigate our rapidly evolving digital landscape.

Producer: David Grabowski

Generation X professionals are navigating an unprecedented perfect storm: young children at home, peak career responsibilities, and a business landscape in constant flux. Executive coach Samia Kornweibel joins Paul Estes to explore why so many mid-career leaders are experiencing what she calls "career meltdowns"—and how they can build resilience in an era where roles keep shifting.

Fresh from completing her AI coaching certification, Samia shares how she's helping leaders navigate the ethical integration of AI tools while maintaining the human connection that drives real transformation. Using Microsoft's suite of tools and her innovative CHAIR model (Clarity, Humanizing, Aligning, Integrating, Realizing), she demonstrates how coaches can responsibly leverage technology to enhance the coaching relationship.

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Producer: David Grabowski

Peter Relan, founder of the YouWeb Incubator and initial Discord investor, joins Paul to discuss how AI transforms math education through his latest venture, MathGPT.ai. Growing up in poverty with parents who believed in education's transformative power, Peter is now paying it forward by creating around-the-clock math coaching for students facing critical academic hurdles.

In this eye-opening conversation, Peter reveals how his platform combines AI tutoring with human instructor oversight to address math numeracy challenges while maintaining academic integrity. From Peter's journey as a UCLA math tutor to his vision of personalized learning through AI coaches, discover how technology creates accessible, accurate, and cheat-proof math education that helps students overcome gateway barriers to their chosen careers.

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Christopher Bishop, a self-described "nonlinear multimodal careerist" who's navigated eight careers, joins Paul Estes to discuss his new book Improvising Careers: Succeed in Jobs That Don't Exist Yet (pre-order here). From touring rock musician opening for the Eagles to IBM executive to quantum technology expert, Christopher shares how to thrive in a world where the average person will have 8-10 jobs by age 38.

In this compelling conversation, Christopher reveals his "Future Career Toolkit" featuring practical tools for identifying your strengths and finding opportunities in emerging fields. Paul and Christopher explore how to leverage transferable skills, the importance of embracing technological chaos, and why you should apply for jobs even when you only have 60% of the listed requirements.

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Adam Hofmann, leader of Elixirr's generative AI practice, joins Paul Estes to share insights on moving organizations from AI curiosity to implementation. Drawing from his journey from entrepreneur to AI strategy consultant, Adam reveals how shifting from technical experimentation to cultural engagement is key to successful AI adoption. Paul and Adam discuss the phenomenon of "present bias"—how our experiences with today's AI tools can limit our ability to envision their future potential.

From boardroom directives to CFO-led initiatives, this episode examines who's driving AI adoption and how companies can build momentum through targeted proof-of-concepts. Whether you're struggling with organizational alignment or looking for practical ways to start implementing AI, Adam's focus on playful experimentation offers a refreshing perspective on building AI literacy across your company.

Pip Sanderson, from the National Institute of Teaching in England, brings a refreshingly balanced perspective from the front lines of AI and education. While many edtech enthusiasts rush to implement AI solutions, Pip challenges us to consider what's at stake in our pursuit of technological efficiency and how we might preserve the human essence of learning. In this thought-provoking conversation, Pip and Paul explore the real impacts of AI on students' cognitive development and the importance of preserving struggle in the learning process.

From the ethical considerations of AI-powered teaching tools to the critical importance of metacognitive skills, this episode offers a nuanced look at technology's role in education. Pip shares insights from recent research suggesting that while AI tools may improve short-term understanding, they potentially limit the development of higher-order thinking skills essential for long-term success. Parents and educators alike will find valuable guidance on navigating today's technology landscape with children's best interests at heart.

Subscribe to the Expert Intelligence podcast so you don't miss future conversations with industry leaders at the forefront of technological transformation. Each episode brings you practical insights to navigate our rapidly evolving digital landscape.