On this episode of The Full Desk Experience, host Kortney Harmon explores the crucial role of making informed decisions based on insights to drive business success. With a focus on eliminating shadow processes and embracing technology, this episode guides staffing and recruiting firms on how to unlock untapped potential and maximize operational efficiencies. 

Kortney emphasizes the need to bridge the gap between vision and reality, advocating for a fully integrated approach to empower decision making at all levels. The episode delves into the challenges posed by outdated processes and disconnected tools, stressing the importance of questioning why shadow processes exist and implementing cohesive systems. 

Listeners are encouraged to evaluate their processes and technology stack, identifying gaps and investing in solutions that facilitate seamless integrations and automation. Tune in to learn how to redefine operations in an ever-evolving industry and achieve a new era of success.