In this episode, Kortney Harmon and Chris Hesson join Benjamin Mena on The Elite Recruiter Podcast to examine how AI agents are reshaping the recruiting workflow and challenging the traditional KPIs many teams still rely on. They explore why sourcing is shifting, why volume-based activity metrics no longer reflect real performance, and how automation is redefining the recruiter’s day-to-day responsibilities.

Kortney and Chris break down how AI agents now support sourcing, research, data cleanup, enrichment, and workflow execution—returning hours each week while exposing the widening disconnect between legacy activity tracking and modern recruiter impact. They also discuss how measuring calls, emails, and task volume can unintentionally penalize recruiters who leverage automation effectively, and why leaders must adopt outcome-based metrics grounded in influence, advisory work, and relationship-building. The conversation highlights how living resumes, real-time data enrichment, and agent-driven workflows inside the ATS can unlock value long buried in existing databases.

Listen in to explore how automation changes the work—and how humans elevate the results.
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What does AI look like in practice—not in theory—for the recruiters and leaders using it every day? In this FDE+ panel, Kortney Harmon sits down with Neal Osler, Chris Allaire, and Justin Bellante to examine how AI is reshaping job intake, sourcing, candidate conversations, and recruiter productivity in real time.

The panelists share where AI is truly delivering value: rewriting job descriptions with clarity clients can finally react to, transforming interview transcriptions into stronger submittals, accelerating sourcing through smarter Boolean generation, and returning hours of lost admin time each week. They also surface the harder truths: declining response rates, over-reliance on automation, hallucinated requirements, and the widening trust gap created as inboxes become more machine-written than human-led.

If you're navigating the noise around AI and looking for what truly drives performance, this panel reveals how the most effective teams blend innovation with authenticity to build stronger, more resilient recruiting operations in an AI-powered world.
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On this episode of FDE+, Kortney Harmon and Mike Wolford, CEO of LexDuo, explore how AI is redefining what it means to be a recruiter—and why the future belongs to those who build with it, not just use it.

They discuss how recruiters are moving beyond basic prompting into programming and workflow design—creating custom GPTs, connecting APIs, and automating tasks that once drained hours from their day. Mike also explains how imagination has become a recruiter’s new competitive advantage and outlines the ethical and legal considerations that come with building AI-driven systems.

Key Takeaways
• The three levels of AI adoption and how each elevates recruiter performance
• Why creativity, not coding, defines success in the AI-driven era
• How API connections can integrate your ATS, CRM, and communication tools
• The coming divide between corporate TA and staffing—and where opportunity grows
• How to “automate and elevate” recruiting by combining AI precision with human judgment

Discover how forward-thinking recruiters are using AI to amplify—not replace—the human side of hiring.

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What does it take to build a recruitment team that thrives in an AI-driven world? Host Kortney Harmon sits down with Greg Benadiba, CEO of Bilingual Source, to unpack how forward-thinking leaders can integrate AI into their recruiting businesses while strengthening the human skills that truly move the needle.

With over 20 years in the industry, Greg shares hard-won insights on using AI to streamline workflows, empower recruiters, and create consistency—without losing the personal touch that defines great recruitment. He breaks down what to automate first, how to use custom GPT tools for higher productivity, and the leadership mindset required to develop recruiters who stay in the top 5% of performers.

Key Takeaways

• The Partnership Principle: why AI and humans working together outperform either alone
• What to automate first to free up time for client calls, interviews, and negotiation
• How to use custom GPT tools to improve consistency and recruiter output
• The importance of continual learning and development to stay competitive
• What separates transactional recruiters from consultative recruiters in the AI era

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In this FDE+ episode, Kortney Harmon is joined by Benjamin Mena, Managing Partner at Select Source Solutions and host of The Elite Recruiter Podcast, to explore how AI is transforming the recruiting industry.

They discuss how top performers are using AI to automate sourcing, streamline outreach, and clean up CRMs — while doubling down on the human skills that build trust, strengthen relationships, and drive revenue. Benjamin also shares real-world examples of how combining technology with a personal touch is helping recruiters stay competitive and deliver stronger results.

Tune in to learn how to leverage AI without losing what makes recruiters indispensable — and position yourself to thrive in 2025 and beyond.

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Unlock the future of recruiting with this episode of The Full Desk Experience. In this special FDE+, host Kortney Harmon sits down with Matt Strain — seasoned technology leader, AI educator, and founder of The Prompt. Drawing on his experience as Adobe’s former Head of Innovation, Matt brings a fresh perspective on how artificial intelligence is reshaping the recruiting and staffing industry.

In their conversation, Matt explores why curiosity, resilience, and a willingness to experiment are essential traits for executives and recruiters who want to stand out in the age of AI. He shares real-world examples of how AI can streamline everything from sourcing and screening to assessment and selection, while also emphasizing where human judgment and trust remain irreplaceable. Along the way, he introduces a practical framework of mindset, skill set, and tool set that leaders can use to navigate uncertainty, integrate AI confidently, and drive stronger outcomes.

Whether you’re dipping your toes into AI for the first time or looking to refine your strategy, this discussion offers hands-on insights you can put into practice right away. Tune in to discover how to transform AI-driven curiosity into a true competitive advantage.

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Sales is moving faster than ever—so how do leaders keep pace without losing the fundamentals that drive real results? In this Industry Spotlight, host Kortney Harmon sits down with sales leadership expert Shad Tidler to explore how AI is transforming strategy, team dynamics, and decision-making while amplifying—not replacing—the human touch. Drawing on more than a decade of experience with Lushin, Shad shares practical insights and “aha moments” from helping organizations rethink how they lead, train, and grow in an AI-driven world.

Key insights you can’t miss:

• How AI is reshaping sales leadership, from faster strategic planning to streamlined operations
• Why fundamentals like trust, consultative selling, and decision-making still matter more than ever
• Real-world examples of using AI for role-play training, forecasting, and workflow redesign
• How leaders can free up time for high-value work by letting AI handle repetitive tasks

Whether you're a recruiting sales leader curious about AI’s impact or a professional ready to amplify your results, this episode offers a clear roadmap for thriving in today’s fast-changing sales landscape. Press play now to hear Shad’s proven insights and discover how to combine human connection with AI-driven tools for long-term success.
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In this episode of The Full Desk Experience’s Industry Spotlight, Chris Hesson joins Kortney Harmon to cut through the AI hype and reveal how recruiters are truly reshaping their day-to-day processes. Chris brings years of experience working with hundreds of recruiting teams, offering a behind-the-scenes look at how AI is streamlining workflows, surfacing new insights, and freeing recruiters to focus on the one thing AI can’t replace: relationships.

Key insights you can’t miss:

• How AI is helping recruiters move from fragmented, “spray and pray” sourcing to structured, targeted outreach
• Real numbers on time savings—up to 11 hours a week— and what top firms are doing with that extra capacity
• The evolving role of operations leaders in aligning tech, data, and process for sustainable success
• Why relationships remain the differentiator, and how AI can strengthen—not weaken—the human touch

Is your team chasing every new AI tool without a clear process? Are you saving time but not reinvesting it in the conversations and relationships that drive revenue?

Press play now to hear Chris’s proven insights and discover how to future-proof your recruiting desk in the AI era.

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Welcome back to another episode of The Full Desk Experience! In this Industry Spotlight, host Kortney Harmon sits down with Lauren Jednat to unravel the true impact of AI sourcing agents on the recruiting world.

With tales from the trenches and insights from daily conversations with recruiting leaders, Lauren and Kortney dive deep into how AI is augmenting—not replacing—the human touch in staffing. From slashing hiring costs and boosting efficiency to shifting recruiter roles from repetitive sourcing to building strategic relationships, you’ll hear how the old ways of recruiting aren’t keeping up and why embracing AI is now essential for staying competitive.

Whether you’re curious about AI’s ROI or worried about falling behind, this episode is packed with actionable advice and real-world examples to help you rethink your approach for 2025 and beyond. Don’t miss out on this timely discussion about the future of recruitment technology and the steps you can take right now to modernize your desk.
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Step confidently into the post-AI era with this episode of The Full Desk Experience. Join CEO Aaron Elder and host Kortney Harmon as they uncover how AI is not just changing, but fundamentally reinventing, the rules of recruiting—transforming processes, expectations, and business models in real time.

Key Insights:

Discover why every search firm’s true competitive edge is their proprietary data and the conversations they own—not just access to the latest AI tools.

Learn how AI agents are reshaping sourcing, business development, and operational efficiency, enabling firms to outpace change by deploying narrowly-focused, high-impact agents across the talent lifecycle.

Explore strategies for moving beyond the outdated “KPI hamster wheel” and how leaders should refocus on solving future-forward, strategic client problems.

Hear candid advice on balancing automation with human expertise—and why blindly trusting AI outputs can lead to costly missteps.

Unresolved questions that spark reflection:
As AI becomes ubiquitous, what truly differentiates your firm’s client value proposition?
With rapid AI evolution, are you thinking far enough ahead—beyond today’s inputs to tomorrow’s outcomes?

Ready to future-proof your executive search firm? Tune in now to catch the strategies, pitfalls, and opportunities redefining the industry.
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