Today I’m joined by Jason Swiech, Product Marketer at CDK Global. We discuss what top-performing dealers are doing in the F&I office, why double-entry data is crushing customer satisfaction, the add-on products flying off the shelves and much more.

Read CDK Global’s 2025 F&I Shopper Study mentioned in the episode here: https://www.cdkglobal.com/insights/new-report-shows-shifts-fi-trust

This episode is brought to you by:

1. Repair360 - If you’re in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Go to ⁠⁠https://www.repair360.com⁠⁠

2. Cox Automotive - Discover what’s driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today: https://carguymedia.com/464vOfw⁠⁠

3. CDK Global – Managing inventory doesn’t have to be a grind. Backed by over 50 years of CDK know-how and powered by next-gen AI tools, you’ll price with confidence, merchandise like a pro, and move cars off the lot faster — all while boosting your bottom line. Learn more about the CDK Vehicle Inventory Suite: https://www.cdkglobal.com/cdk-vehicle-inventory-suite

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Topics:

00:08 What is Jason's role at CDK?

01:24 Current F&I trends in dealerships?

02:03 Why is F&I process critical?

04:29 Digital retailing's impact on F&I?

06:11 Key F&I survey insights?

07:14 Solving F&I workflow challenges?

18:59 F&I manager compensation structure?

22:33 Digital vs paper in F&I?

25:42 Future predictions for F&I?

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