The following guest sits down with host Justin White:

•   Vernon Miles – President, Milestone Mortgage Solutions


How to Obtain, Maintain and Retain Loan Officers from the Retail Channel

Having worked in retail himself, Vernon Miles knows all the reasons why retail loan officers may hesitate to switch to the broker channel. That’s why he designed his broker shop to combine the best of the retail and wholesale worlds. How can you attract top talent from retail and keep them? Listen to Episode #48 of Good. Better. Broker as Vernon explains his strategy for recruiting loan officers and providing a work environment where they can thrive.

In this episode of the Good. Better. Broker. podcast, you’ll learn how a former retail loan officer is now recruiting retail LO’s to join his independent mortgage broker shop.


In this episode, we discuss ...

•   1:31 – Vernon’s perspective on going from a retail LO to recruiting retail LO’s
•   3:23 – What Vernon looks for in recruits from retail
•   4:42 – Vernon explains his gameplan for conversations with retail LO’s
•   6:18 – Why Vernon prefers LO’s who are looking for a career in mortgages
•   7:24 – Vernon on the lack of education about the wholesale channel
•   8:43 – How Vernon’s experience in retail impacted the way he built his broker shop
•   10:47 – Vernon on thinking big picture when investing in his business
•   12:13 – What Vernon expects from his LO’s once they join the company
•   13:29 – How Vernon approaches the topic of compensation with retail LO’s
•   15:41 – Why Vernon loves when his people get recruited
•   17:52 – Vernon’s advice for other mortgage brokers on recruiting


Show Contributor:

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Justin White is UWM’s in-house brand journalist and the host of the daily news video, Inside Pass. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.

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