In this episode of the Upscale Business Podcast, Kirk Neal and Mitch Van discuss the critical aspects of hiring for business owners, particularly those in the trades.

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They explore the challenges faced when hiring, the importance of having a structured plan for onboarding and training new employees, and the necessity of lead generation to support increased capacity.

The conversation emphasises the need for clear communication of expectations, personal responsibility in leadership, and the significance of nurturing both clients and team members to foster a successful business environment.

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Takeaways

1. Hiring can be daunting for new business owners.

2. Having a deliberate action plan is crucial after hiring.

3. Lead generation must increase to support new hires.

4. Time management changes significantly with new team members.

5. Onboarding processes are often poorly executed.

6. Clear communication of expectations is vital for success.

7. Business owners must take personal responsibility for their team's performance.

8. Training and development can transform average employees into great ones.

9. Nurturing clients and employees is essential for retention.

10. Scaling a business requires understanding your capacity and workflow.

Sound Bites

1. "What do I do now?"

2. "You have to have a plan."

3. "Most people fumble the onboarding."

Chapters

00:00Introduction to Upscale Business Podcast

01:10The Importance of Hiring in Business Growth

04:58Common Frustrations in Hiring

10:07Time Management and Scaling Your Business

15:33Effective Onboarding and Training Strategies

25:20The Role of Leadership in Employee Development

34:14Parting Thoughts on Hiring and Business Strategy