This episode is a discussion with two leaders from Group Health Cooperative, a consumer-governed, nonprofit health care system based in Seattle, Washington. My guests are  Claire Trescott, MD, Primary Care Medical Director, and Alicia Eng, Vice President of Primary Care. We will be talking about their use of Lean principles in the design and management of their “Medical Home” approach to primary care and wellness. You can read a PDF of a Health Affairs article that describes the benefits to patients and caregivers.

This podcast was produced in conjunction with the Healthcare Value Network  as a continuation of their previous podcast series.

For a link to this episode, refer people to  www.leanblog.org/123. For a 2007 interview with Group Health leaders, visit www.leanblog.org/23.

About Medical Home (from Group Health):

The Group Health Research Institute conducted a two-year study of the Factoria Medical Home Pilot. Results of that study were published in the May 2010 issue of the journal Health Affairs.

The study compared the medical home prototype at Factoria to care at Group Health's other medical centers, and found that:

• The quality of care was higher at Factoria; patients reported better experiences and clinicians said they felt less “burned out.”

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