Grow Your Clinic

Can the truth about physiotherapy salaries surprise you? We uncover the actual employment conditions for physiotherapists as revealed by the latest APA workforce consensus survey. With most physios earning a fixed salary and a smaller fraction receiving a base plus commission, we take you through the intricate dance between job satisfaction and pay models. This segment reveals the often unspoken disparities between expectation and reality, highlighting the profession's high need for job security intertwined with opportunities for additional earnings.

Navigating the labyrinth of remuneration challenges, we compare the public and private sectors, scrutinizing how career progression and salary expectations play out differently in these environments. The dialogue illuminates satisfaction levels across various pay models and delves into factors like economic conditions and cost-of-living changes that shape perceptions of fair remuneration. We also provide valuable insights for private practice owners on fostering a thriving work environment through innovative pay systems and underscoring the intrinsic value provided to both clients and the business itself.

Get ready for candid conversations about the economic realities of running a private practice and handling remuneration expectations. We share actionable strategies for clinic owners to tackle salary negotiations and career progression discussions transparently and effectively. By discussing the benefits of internship programs and the potential for expanding revenue streams beyond traditional consultations, we offer pathways to enhance job satisfaction and retention. This episode champions the power of clear communication, mutual understanding, and collaboration in building a motivated and committed physiotherapy workforce. Tune in for a comprehensive look at physiotherapy remuneration and job satisfaction.

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Start your free 30-day trial of Allie: https://www.allieclinics.com/

Resources:
https://www.cliniko.com/connected-apps/allie/ 
https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/
https://www.cliniko.com/tools/cost-of-practitioner-leaving/
https://www.cliniko.com/connected-apps/

Unlock the future of healthcare with our latest Grow Your Clinic podcast episode, featuring Joel Friedlaender, founder of Cliniko. Ever wondered how artificial intelligence might transform your clinic's practices? Join us as Joel breaks down the real-world applications and challenges of generative AI tools in healthcare, pulling back the curtain on their potential benefits and significant pitfalls. From the intriguing yet flawed launch of Google Gemini (Bard) to the accuracy issues in AI-generated summaries, this episode promises to equip you with a nuanced understanding of AI's role in modern healthcare.

Joel doesn't just stop at the tech talk; he dives into innovative leadership and recruitment strategies that have set Cliniko apart. Hear firsthand how offering flexible work hours and fostering a culture of autonomy and purpose can lead to exceptional employee retention and engagement. Joel shares invaluable insights into how his team at Cliniko thrives, offering a refreshing perspective on leadership that transcends traditional hierarchical structures. These strategies aren't just theoretical; they have real-world applications that can help you build a motivated and committed team.

Then, we pivot to the promising realm of AI in telehealth and speech recognition. Imagine the possibilities of real-time subtitles for hearing-impaired patients or automated translation services. Joel offers a glimpse into the future, discussing how AI can handle tasks like patient follow-ups and off-hours calls. We also revisit the importance of team retention, exploring the substantial financial impact of losing valuable practitioners. From fostering friendships among remote team members to ethical marketing practices, Joel's journey with Cliniko is filled with lessons that can elevate your clinic's operations and team morale. Don't miss this chance to learn from a pioneer at the intersection of technology and healthcare.

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Think AI can't revolutionise your clinic? Think again. In this episode of the Grow Your Clinic podcast, we reveal how the free version of ChatGPT can transform your clinic's operations, making your processes more efficient and less reliant on individual staff members. Through our Member Immersions series, we guide you on how to tackle the challenges of implementing new technology in a structured, manageable way. You'll learn how to input quality data to get the best outputs from AI, whether it's for marketing, writing policies, or improving recruitment and client journey systems. 

Discover the secret to AI-prompting strategies for effective content development. We break down the components of a well-crafted prompt and provide practical examples of how to repurpose content, develop marketing strategies, and create comprehensive business plans. Our valuable prompt playbook will be a game-changer for your clinic, ensuring compliance with regulations and standards while maximizing your AI's potential. With our detailed insights, you'll master the art of prompting to enhance the quality of AI-generated outputs.

Finally, we delve into the innovative technique of reverse engineering prompts to manage team members and refine your marketing strategies. Learn how ChatGPT can expedite the creation of marketing plans, improve team communications, and even assist in personal goal-setting for mentoring. Real-world scenarios illustrate the versatility of AI in creating clinic policies, handling low-performing team members, and enhancing overall operational efficiency. Tune in to elevate your clinic management and marketing efforts to the next level.

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Unlock the transformative power of vulnerability within your clinic's team culture with Michael Rizk's expert insights on our latest podcast episode. Our in-depth conversation will equip you with the tools to foster an environment of trust, where team members can be their authentic selves. Discover how this authenticity leads to stronger connections, a supportive atmosphere, and ultimately, a high-performing culture. 

Dive into the delicate art of feedback and accountability with us, as we reveal strategies to deliver constructive criticism that builds rather than breaks. Learn from Michael's anecdotes and our discussion on language in the workplace, which underscores the profound impact that shared vocabulary has on the perception of success and progress. We shed light on the importance of feedback loops and follow-ups, ensuring that every team member thrives on clear, empathetic communication.

We examine how defining core success and progress terms can create a culture steeped in clarity and shared understanding. Michael offers a fresh perspective on tracking and reporting progress, resonating with each team member's viewpoint to elevate your clinic's success and team dynamics. Tune in to gain invaluable resources for growing your clinic sustainably and continue your journey towards clinic mastery.

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to leap into healthcare business ownership, we guarantee insights that'll arm you with the knowledge to make an informed decision.

Embarking on the journey of clinic ownership is an adventure that demands more than clinical expertise; it requires a complete overhaul of your outlook on business and life. This episode peels back the layers of the mental shifts that new clinic owners must undergo, drawing from our own experiences and the wisdom of our Elevate program. We dissect the 'build it and they will come' fallacy, highlight the necessity of networking, and stress the importance of financial acumen. We also share our strategies for prioritizing and investing time and resources in ways that not only advance your practice but also ensure its sustainability.

Finally, we don't just stop at the challenges; we also equip you with the tools for success. We discuss the art of leveraging every moment for business growth, the role of AI in optimizing operations, and the significance of smart financial investments. As we wrap up, we invite you to become an active part of our community by leaving a review and continuing your growth journey with us. Every clinic owner's path is unique, but with the right guidance and community support, it can lead to a thriving destination.

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. 

He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable clinic growth. 

Tune in to learn how to think differently and challenge the norm in business and clinic management.


Timestamps
00:37 | Michael's Bio
02:00 | How "The Four-hour Workweek" Inspired Running A Clinic Remotely
05:00 | Transitioning To Remote Leadership 
07:50 | Emotional Vs Physical Presence In Leadership
10:15 | Impact Of Focus Sheets For Efficient Mentoring Sessions
12:50 | Practical Tips For Remote Management And Team Meetings
15:50 | The Mechanics Of Co-consulting (Peer-to-peer Feedback)
18:36 | Common Mistakes In Clinician-to-clinic Owner Transition
24:50 | Creating Trust And Vulnerability In A Team
28:30 | Productivity Hacks And Finding Flow As A Clinic Owner 
35:20 | Transforming Client Experience
38:30 | Mastery And Continuous Improvement
45:00 | Always Bring It Back To Your 'Blue Sky' Vision


Quotes
- "What does your team need and what does your business need? And the answer to those questions is independent of location, right?"

- "We found that method of co-consulting as a really beautiful way to transfer trust [for clients]."

- "If everyone's happy and laughing and smiling, we might have a mental picture that that's good culture, but potentially there's no hard conversations and feedback and actually us getting better as a unit."

- "One hour of inspired work is worth more than six hours of uninspired work"

- "Find what works for you and be open that it's always evolving and you're always getting better at doing it."

- "I wanted to spend three months [remotely working] in Bali a year, [so] that challenged me [to ask] what does my team need to thrive?"

- "You've already set and achieved goals that you said would make you happy."

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially.

We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst.

Tune in to hear this inspiring story of overcoming imposter syndrome and success from knowing your worth.

Quotes

• "I've put in so much time and money and effort. Surely there's gotta be an opportunity for me to be able to get some help and some mentorship."
• "Maybe failure is trying to carry everything on your own and not then connecting with others. Maybe that is where things aren't necessarily going to go well for you if you just try to be Atlas and carry the world."
• "But what is your worth? Don't you deserve to sleep at night? Don't you deserve to enjoy your children, to enjoy your pregnancy, to enjoy the holiday that you'd been waiting for for years?"
• "What I love is those numbers ultimately end up in financial resources that you can invest in the client experience, invest in the team experience, and of course, take home something meaningful for you and your family, because that's important."
• "We are a Clinic for Good and we are connecting to people who might not necessarily feel that they can be included in some other mental health spaces."
• "There is only winning or learning, there is no losing."

Timestamps

• 00:00 Intro
• 01:34 Imposter syndrome
• 10:15 Mindset shift from debt to resourcefulness
• 12:13 Choosing to invest in mentorship
• 15:35 The first meaningful action towards clinic growth
• 18:29 Getting comfortable with clinic numbers/finances
• 20:41 How profit and loss guides project planning
• 21:33 Being Clinic for Good (working with purpose)
• 27:51 Balancing family and clinic life
• 32:04 Mastery is continuous learning
• 34:17 Advice for other clinic owners
• 37:30 Connect with Tinashe

Connect with Tinashe

• Dune Health and Wellbeing - https://www.dunehealthandwellbeing.com/home
• Instagram - https://www.instagram.com/dunehealthandwellbeing
• Linkedin - https://www.linkedin.com/company/dune-health-and-wellbeing/

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD.

We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life.   

Tune in to gain valuable insights on managing work and life with ADHD.

Quotes

• "ADHD is part of the normal spectrum of society, the same as height."
• "There's something about ADHD that can often be a little bit of an advantage where we seek out these high stimulus environments because there's a little bit of motivation in that stimulus."
• "I really want to help people... make those changes in how they're responding to the tricky stuff that shows up within us... so that we can be moving towards what actually really matters in our life."
• "I think that sometimes my ADHD actually kind of is a little bit of a strength here because it's like, I enjoy the novelty of shifting roles... I actually really thrive on that variety of what my week looks like."
• "I think business is a really great canvas for us to express that creativity and bring to life a vision that we have, say, for our client's experience and our team's experience, which is pretty cool"

Timestamps

• 00:00 Intro 
• 01:50 What is ADHD?
• 04:12 How to manage ADHD
• 06:54 How to 'switch gears' when you need to focus
• 09:51 Tips for supporting team with ADHD, as a clinic owner
• 15:05 Structuring for a productive day
• 17:12 Living and working with purpose and meaning
• 19:30 What to do when you're burned out as a clinic owner
• 23:38 Managing your own ADHD as a clinic owner
• 25:43 Managing competing demands as a business owner
• 28:10 The duality of ADHD
• 31:19 Navigating business ownership with serving clients
• 35:50 Being a Clinic for Good
• 39:00 Applying research skills to clinic life
• 43:11 Embracing continuous improvement (feedback loops)
• 45:34 What is Mastery to you?
• 51:33 Connect with Sarah

Connect with Sarah

• Solid Rock Psychology - https://www.solidrockpsychology.com.au/
• Instagram - https://www.instagram.com/solidrockpsychology/
• Linkedin - https://www.linkedin.com/company/solid-rock-psychology/

- - - - -

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology.

They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on imposter syndrome and its connection to burnout.

Tune in to gain valuable insights on managing and preventing burnout in the workplace.

Quotes

• "Do you feel like you're living and working within your values?"
• "Values and fairness are the two main reasons why people get burned out."
• "And when you feel like you're growing towards a core value or a belief, a mission, your own personal mission, of where you wanna be in your career, of what you want to do that would really give you a sense of passion, burnout will trickle away, because it's a bigger picture."
• "We know that in Australia, 50 to 60% of people experience burnout at work."

Timestamps

• 00:00 Intro 
• 01:33 Burnout vs imposter syndrome
• 02:08 6 Triggers of Burnout
• 02:42 Surprising importance of fairness and values
• 03:11 Signs/symptoms of burnout
• 07:21 How clinic owners can support team experiencing burnout
• 09:08 Why open-ended questions are best
• 13:20 Brain hack: engage the frontal lobe 
• 15:08 Key driver to work satisfaction: personal values
• 17:04 Importance of boundaries and flexibility 
• 22:33 Does your team have passion projects? It matters.
• 30:35 Employee Assistance Programs (EAP) 
• 36:07 How to introduce EAP to the team
• 38:57 Autonomy and independence impact mental health
• 42:57 Take a step back and see the bigger picture
• 44:16 Mental health support in the healthcare industry

Connect with Shawn

• Mind Up Psychology - https://www.mindup.com.au/our-team/shawn-goldberg/
• Facebook - https://www.facebook.com/mindupclinic
• Linkedin - https://www.linkedin.com/company/mindupclinic/

- - - - -

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox.

They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional intelligence in leadership. They also discuss the role of journaling and reflection in personal development and decision-making.

Tune in to gain valuable insights on building a strong brand and team culture in the healthcare industry.

Quotes

• "Culture is this amorphous thing that is continuing to evolve."
• "We want to make sure that therapists that come through our system and work up through our mentorship over a period of years just become the best version of themselves."
• "You should almost completely ignore social media."
• "If every single small business owner within a couple of miles from you is not coming into your clinic regularly, that's an issue."
• "Brand is what people say when you're not in the room."

Timestamps
00:00 Intro
00:53 Scott's Bio
01:39 Culture evolution, intentional design and creating raving fans
07:21 Culture is key to growth
10:21 Integrating new team members
13:12 Scaling and hiring strategies
14:11 Self-awareness is key to effective leadership
16:59 Journaling for better decision-making
21:09 Measuring job performance
26:23 Ensuring long-term client retention
28:37 Shift in mindset towards proactive care
33:09 Importance of role-play in training
38:01 Focus on local community impact
42:29 Continuous improvement is essential for success

Connect

• Myodetox website
• Scott's LinkedIn

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!