Grow Your Clinic

In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development.

We also explore how investing in your team's growth translates into the retention of great team members and how it attracts quality recruits. Melissa also talks about the challenges she faced at the start of the Covid pandemic and the power of vulnerability.

QUOTES

“If your team feels valued and listened to, they're less likely to go and look for another job.”

SHOW NOTES

• 00:00 - Intro
• 00:18 - Melissa's Bio
• 02:13 - 'Reflect & Connect' Retreat
• 04:24 - Creating space for vulnerability
• 07:04 - Being vulnerable with your team
• 08:27 - Team culture & recruitment
• 11:41 - Mentoring early-career team members
• 15:51 - Future of Paediatric Psychology
• 19:40 - Pathways for retaining quality team
• 24:00 - Having tough conversations
• 26:33 - Your genius as a business owner
• 29:16 - Lessons learned as a business owner
• 34:45 - Working with a business mentor
• 37:18 - Being profitable in healthcare
• 40:30 - How do you 'switch off' as a clinic owner

MENTIONS

• Dare to Lead by Brene Brown (book)
• Radical Candor by Kim Scott (book)

CONNECT

• Ben’s LinkedIn
• Melissa’s LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Scaling your business while also having a growing family can be a tough challenge for practice owners, but with a solid strategy, it’s not impossible to strike a balance between business growth and family life.

In this episode,  we chat with Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children. Hannah shares the lessons she’s learned on being a work-from-home Director and the common challenges she’s faced as she scales her business and while taking care of a growing family.

She also talks about how she provides pathways for her team members, creates accountability, and maintains a sense of presence even as she works remotely.

SHOW NOTES

• 00:00 - Intro
• 00:18 - Hannah's Bio
• 01:17 - Starting a family and running a healthcare clinic
• 05:13 - Early days of working as a new parent
• 06:23 - Returning to consulting & importance of a support network
• 08:03 - Benefitting from systems and strong admin team
• 09:44 - DOTS team structure
• 10:30 - Priorities as a new business owner
• 12:16 - Growing as a leader
• 13:30 - Good communication solves everything
• 16:22 - How to handle resignations
• 17:04 - Challenging the team to grow & team pathways
• 19:24 - Being a Multi-D clinic wasn't for us
• 20:29 - Recruit in a competitive environment
• 27:06 - Transitioning from caseload to running business
• 28:39 - Balancing family life with business
• 29:46 - Presence as a business owner
• 30:59 - Getting team onboard with clinic changes
• 33:32 - Dealing with uncertainty and stress
• 36:29 - Knowing your numbers
• 38:58 - Empathy and connection as a business owner

MENTIONS

• Slack
• D.O.T.S. Occupational Therapy for Children

CONNECT

• Ben’s LinkedIn
• Hannah’s LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Jack and Ben talk about Patagonia’s bold move of ‘going purpose’ instead of going public and the lessons we can pick up from this purpose and impact-driven company.

QUOTES

“Money is just an amplifier. What you do with a little bit of money will be amplified when you have a lot of money.”

“If we keep on saying, “I’ll give when I have more,” we’ll never ‘get more’. It will never be enough [money].”

MENTIONS

• Grow Your Clinic: And amplify your impact as a clinic for good by Ben Lynch (book)

CONNECT

• Ben’s LinkedIn
• Jack’s LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Peter Birch, Host of the Talking HealthTech Podcast, lets us in on the latest scoop about tech in healthcare and how much this industry has grown over the years. He also talks about some of the new technologies that clinic owners can look forward to and how we can contribute to the development of better healthcare tech in our own ways.

If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at [email protected]. We’ll be happy to help!

SHOW NOTES

• [04:10]  Stories of tech growth in health tech
• [07:27]  Cool healthcare startups you need to check out
• [10:36]  How tech can play a role in healthcare
• [14:20]  Why clinic owners should join user communities and participate in beta testing
• [21:04]  Lessons that startup founders learned after creating a startup
• [26:42]  What kind of technologies can we look forward to in the near future?
• [30:54]  Know more about healthcare tech on The Talking HealthTech Podcast

MENTIONS

• New Trends in Healthcare Tech and Why They’re Worthy Investments (Ep. 160)
• Transforming Healthcare With Immersive Virtual Reality Tech (Ep. 254)
• Talking HealthTech Podcast
• Escaping the Build Trap by Melissa Perri (book)

CONNECT

• LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Eric Gartner and Travis Brunn, Founders of SimpleSet, joins us in a conversation about starting a tech company and creating technologies that elevate the services of practitioners and improve patient outcomes.

If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at [email protected]. We’ll be happy to help!

SHOW NOTES

• [02:15]  Icebreaker q’s – reading list, who inspires you, motto to live by
• [06:37]  How they founded their company, SimpleSet
• [11:34]  What you need to know before starting a tech business
• [13:57]  What makes SimpleSet different from other exercise software
• [17:00]  How intuitive SimpleSet is
• [19:00]  Does more tech mean better results for patients?
• [21:16]  Does more tech mean better business?
• [22:57]  What to look forward to for SimpleSet
• [26:13]  Final advice to clinic owners on using exercise prescription apps in their practice
• [26:49]  Final word on using tech to improve your services
• [27:41]  Know more about SimpleSet

QUOTES

“The more you collaborate with people in your industry and who are adjacent to your industry, it sparks that creative mindset.”

MENTIONS

• Project Hail Mary by Andy Weir (book)

CONNECT

• SimpleSet Website

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

This week on the podcast, Christian Doran, Founder & CEO of RecoveryVR, talks to us about how immersive VR technologies can transform the way you do your therapy and rehab treatments and how patients are responding to treatment plans that incorporate these immersive VR technologies.

If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at [email protected]. We’ll be happy to help!

SHOW NOTES

• [01:46]  Icebreaker q’s – reading list, who inspires you, motto to live by
• [04:23]  How Christian founded his tech company and what VR is/isn’t
• [09:00]  Nintendo Wii vs. Immersive VR – what’s the difference?
• [13:59]  Rehab/recovery cases where VR can be useful
• [21:23]  How do patients respond to using VR for therapy?
• [26:18]  What to look forward to for RecoveryVR
• [31:47]  Learn more about RecoveryVR!

MENTIONS

• RecoveryVR

CONNECT

• Christian’s LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Dr. Theresa Kidd and Karl Smith from The Kidd Clinic share the insights and lessons they’ve learned on how they’ve grown practice and how team culture and having a mentor has helped them through their journey.

They also talk about the role of branding in attracting the right types of people to your clinic and the routines and habits that keep them together as a team.

SHOW NOTES

• [00:55]  Rapid-fire questions: reading list, childhood aspirations, etc.
• [09:34]  Early days of Kidd Clinic
• [11:50]  The Kidd Clinic now
• [12:57]  Recruiting experience
• [13:31]  How they made their brand attractive to potential hires
• [17:26]  Cultural rewards of a team huddle
• [18:58]  Standard week for a clinic owner of a large group practice
• [23:57]  Routines that keep the clinic alive
• [28:01]  Impact of Kidd Clinic on the community
• [29:44]  Advice to other clinic owners
• [32:06]  Benefits of getting a business mentor

MENTIONS

• Trust and Inspire by Stephen Covey (book)
• Leaders Eat Last by Simon Sinek (book)
• Helping Autistic Teens to Manage their Anxiety by Dr. Theresa Kidd (book)

CONNECT

• Kidd Clinic
• Karl’s LinkedIn
• Theresa’s LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, we talk all things marketing – attracting new clients, branding, messaging and all that with Digital Strategist Michael Colman.

Michael specializes in helping clinics grow their practice by providing the right tools and strategies tailor-fitted to the goals of your clinic.

We also talk about what we can learn from high-performing clinics and the marketing solutions that are best for clinic owners.

If you need help with your clinic’s strategy, marketing, or mentoring, reach out to us via our website or email Jack at [email protected]. We’ll be happy to help!

SHOW NOTES

• [01:14]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by
• [03:47]  How Michael started his marketing agency
• [05:18]  How marketing has changed over the years
• [07:57]  How Michael helps health professionals
• [08:58]  How marketing in the healthcare space differs from other industries
• [09:59]  Marketing tips to make your clinic/services stand out
• [13:53]  Marketing Attribution – how can you track where your clients come from?
• [17:16]  Cross-platform touchpoints with clients
• [21:50]  Lessons from high-performing clinics
• [24:29]  Final thoughts
• [25:33]  Get in touch with Michael

MENTIONS

• Traction by Gino Wickman (book)
• Local Health Marketing

CONNECT

• Email
• LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, we chat with Migration Lawyer Traci Chen about the benefits of hiring from overseas and how it can help your business grow. She also talks about the usual challenges you may encounter in recruiting skilled overseas talent and some things to keep in mind so that you can pick out the right person for your team.

QUOTE

“Your business can’t grow enough if you don’t have the demand for it. You always need to have that surplus.”

SHOW NOTES

• [00:44]  Rapid-fire: reading/learning list, childhood dream
• [02:48]  How Traci became a lawyer
• [10:22]  How content creation benefits your business
• [13:07]  How to get started on creating content
• [14:10]  Pros of hiring from overseas, how it can help your business grow
• [16:02]  How to start recruiting team members from overseas (pt. 1)
• [16:53]  Common mistakes with hiring from overseas
• [17:35]  Best practices
• [18:57]  Language and cultural barriers, training differences, and other challenges in hiring team members from overseas
• [20:21]  How to start recruiting team members from overseas (pt. 2)
• [23:13]  Connect with Traci

CONNECT

• Email
• Instagram
• Linktree

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Jack and Ben share an excerpt from the newly released Clinic Mastery book about the struggles of being a clinic owner and how you can get past the struggles so that you can grow yourself and your team.

Get a copy of the Clinic Mastery book here!

SHOW NOTES

• [02:19]  Excerpt from the book
• [06:14]  Having a healthy amount of skepticism
• [11:28]  Lessons in mentoring team members
• [12:45]  How a mentor can help you in your clinic journey
• [14:12]  Improve the retention rate of your team members
• [18:52]  Getting to know your team members in a systematic way

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!