Matt Harris talks about breaking through the monotony of doing the same old business, and how systems and modern solutions can help you and your team avoid unnecessary burnout. He also talks about how to be a supportive leader and how investing in your own leadership and business skills can make your clinic more profitable in the long run.

SHOW NOTES

Rapid-Fire Questions

• [0:01:37.3]  Matt’s Reading and learning list
• [0:02:05.9]  People who inspire Matt
• [0:02:40.4]  Childhood aspirations
• [0:03:13.3]  Motto you live by

“Don’t give up.”

How Matt Started His Own Clinic

• [0:03:47.3]  From being a part of the police force to becoming an exercise physiologist
• [0:04:12.4]  Why the shift to exercise science?
• [0:04:55.3]  What inspired Matt to open Exercise For Life

From Feeling Trapped to Finding a Breakthrough

• [0:05:39.1]  The challenging part about starting your own clinic
• [0:06:40.0]  What it was like to open a clinic people were not familiar with and how Matt made it work
• [0:07:18.1]  Matt’s Story Before Clinic Mastery: Feeling trapped after 14 years of managing the business
• [0:10:03.6]  After Clinic Mastery: Having clearly defined systems, efficient implementation, and clarity in roles
• [0:10:51.0]  An average week in the life of Matt Harris

Overcoming Your Insecurities and Other Leadership Insights

• [0:14:46.0]  Insights on leadership and overcoming insecurities as a leader
• [0:17:13.6]  Why coming off the tools and becoming a full time leader for your team is the best choice for your business

Future Milestones and Advice to Fellow Practitioners

• [0:18:14.3]  Matt shares his goals before the year ends
• [0:19:07.3]  The role of Clinic Mastery in Matt’s clinic growth journey
• [0:20:50.1]  Matt’s advice to budding clinic owners
• [0:21:36.1]  Leadership lessons learned throughout the years
• [0:25:00.8]  Matt’s advice to long-time clinic owners
• [0:25:49.7]  Connect with Matt

QUOTES

“The team is only as good as the system.”

“It’s my job that my team members feel supported 100%.”

“Leadership is borne out of being adaptable to the people around you; to understand that everyone is different, that everyone comes with their own values and skills.”

MENTIONS

• Leaders Eat Last by Simon Sinek (book)
• Asana
• Radical Candor by Kim Scott (book)

CONNECT WITH MATT

• LinkedIn
• Exercise For Life (site)
• Instagram
• Call Exercise For Life at <08 9371 8563>

If you like this episode of the Grow My Clinic podcast, please don't forget t

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
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• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

When COVID-19 hit Australia, Rebecca Healey was confronted with a question she’d never thought she’d ask to herself – “Do I need to close down the clinic?” 

Like all the other businesses, Rebecca’s clinic was greatly affected by the pandemic and she was afraid she might just shut down her clinic. But with the help of her team members, her business mentor, and some advice she got from her favorite book, Rebecca was able to keep their doors open and even achieved growth and productivity during these challenging times.

Wanna know what made the difference? Check out the full episode!

Rapid-Fire Questions

• [0:01:35.4]  That one life-changing book Rebecca recommends
• [0:03:03.2]  People that Rebecca looks up to
• [0:04:25.6]  Rebecca’s childhood aspiration
• [0:04:55.3]  Motto you live by

“Fucking Fierce.”

“I can and I will. Watch me.”

• [0:06:15.9]  Why Rebecca wanted to become a podiatrist

The Beginning

• [0:09:58.2]  How Your Foot Doctor Podiatry first started
• [0:11:24.9]  How Rebecca’s clinic has grown over the years
• [0:13:26.0]  What needed to change to take the clinic to the next level

Keeping the Clinic Open During the Pandemic

• [0:16:12.5]  Creating Patient Management Plans and Building Systems with a Business Coach
• [0:19:29.7]  On-boarding new grads and putting in a mentorship program for them
• [0:22:46.1]  How Rebecca and her team prevented the possible shut down of their clinic during COVID
• [0:24:56.8]  Lessons from going through COVID as a business owner and leader

Parting Words of Wisdom

• [0:27:41.7]  Advice to clinic owners and how getting a mentor can help you grow your clinic
• [0:29:56.7]  Connect with Rebecca and her team

MENTIONS

• Profit First by Mike Michalowicz (book)
• Ep. 163 - Mike Michalowicz Talks Profit-First Strategies, The Queen Bee Concept, and More

CONNECT WITH REBECCA

• LinkedIn
• Your Foot Doctor (site)
• Your Foot Doctor (FB page)
• Your Foot Doctor (Instagram)

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Nicole French is the Founder and Director of a number of entities including Essendon Physio Group and Exercise for Rehabilitation and Health. In this episode, Nicole talks about the importance of networking and credibility in growing your clinic and how mentoring has helped her ‘find her genius’ and grow as a leader.

She also gives some tips on how to build your network for people who struggle with networking and working through your core purpose.

SHOW NOTES

Rapid-Fire Questions

• [0:01:36.6]  About Nicole’s organizations and clinics
• [0:02:57.4]  Reading/learning list
• [0:03:35.4]  Who inspires you?
• [0:04:14.9]  What did you want to be growing up?
• [0:05:00.4]  Motto you live by

“Integrity is doing the right thing even if no one else is watching.” -C.S. Lewis

The Beginnings of Nicole’s Clinic Journey

• [0:05:27.7]  Why Nicole chose Exercise Physiology
• [0:07:22.6]  Taking the Exercise Physiology message far and wide
• [0:09:29.5]  Some career highlights as a Board Member of Primary Care Diabetes Society of Australia
• [0:11:23.5]  What inspired Nicole to start her own clinic
• [0:14:30.1]  The beginnings of a now 14-year-old practice – what it takes to start your own clinic

About Being Purposeful, Finding Your Genius, and Leadership

• [0:18:21.5]  Nicole’s clinic before Clinic Mastery
• [0:19:24.4]  A day/week in the life of Nicole
• [0:21:24.9]  Nicole’s insights on leadership
• [0:24:04.3]  Why growing as a leader is important and how your leadership affects clinic growth
• [0:27:39.2]  Don’t just be busy – be purposeful
• [0:30:28.8]  Working through your core purpose as a leader

The Value of Networking in Growing Your Clinic

• [0:32:17.7]  Building relationships and networks and the role it plays in growing your clinic
• [0:33:45.4]  Ways to network when you’re not the “networking” type

On Getting a Mentor and Advice to Clinic Owners

• [0:36:24.9]  Advice to all kinds of clinic owners
• [0:38:04.3]  The direct and indirect effects of coaching to personal and clinic growth
• [0:41:39.5]  Connect with Nicole

QUOTES

“Our work does not have to do with being busy; our work has to do with being purposeful and make great use of our precious resource, which is time.”

“Successful practices are about building successful relationships.”

MENTIONS

• Radical Candor by Kim Scott (book)
• The Infinite Game by Simon Sinek (book)
• Simon Sinek

CONNECT WITH NICOLE

• LinkedIn
• Email
• Exercise Rehab (site)
• Exercise Rehab (FB Page)

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• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
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• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

As business owners, we have both the opportunity to provide jobs and hire new talents and the responsibility to give our clients the best clinical experience ever.

In the middle of all that is a very important factor that may greatly affect your business, and that is your recruitment process.

Whatever your reason may be for hiring a new talent, it is important to have a process in place and some assets you and your potential new member can tap into to make sure you have hired the right person for your clinic.

In this episode, we talk about some steps we can take to ensure that we hire only the best talent and the various kinds of assets and media materials you can create for your hiring and on-boarding process.

Check out the full episode!

QUOTES

“You are in the business of recruitment and training.” - Steve McKnight

MENTIONS

• Steve McKnight

If you like this episode of the Grow Your Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Rushabh Savla, Founder of R&D Physio in the UK, shares his clinic journey with us. Rush started his clinic journey in a small room behind a barbershop, and today, he now owns a multi-site clinic, with four locations across the UK.

Want to learn more? Check out the full episode!

SHOW NOTES

Rapid-Fire Questions

• [0:01:39.6]  Rush’s reading and learning list
• [0:02:04.5]  People who inspire Rush
• [0:02:37.7]  Childhood aspirations
• [0:03:05.2]  Motto you live by

“Lead by example.”

Rush’s career trajectory

• [0:03:42.2]  Pursuing his passion in Physiotherapy
• [0:06:19.0]  Lessons learned from working in the public sector

Starting Out at the Back of a Barbershop - The Story Behind R&D Physio

• [0:08:09.4]  How a tiny room became Rush’s first physio clinic
• [0:09:26.6]  Focusing on the services before the brand
• [0:09:59.3]  Rush on how R&D Clinic has grown through the years

Keys to Clinic Growth and Why Mentorship is Important

• [0:11:38.0]  Building relationships with specialists, practicing ‘radical candor’
• [0:14:02.8]  Keys to growth and success, hiring specialized physios
• [0:16:36.2]  Lessons learned from the Business Academy and how it helped his clinic grow
• [0:18:48.9]  Learning from different health professionals from Clinic Mastery

Thriving Through COVID

• [0:20:47.4]  Staying strong through COVID, how Rush’s mentor helped him plan a strategy pre-COVID
• [0:22:56.2]  Seeing the opportunities through the challenges
• [0:25:23.1]  Putting actions into your vision

More Advice + Connect with Rush!

• [0:27:48.9]  Rush’s advice to UK-based clinic owners
• [0:29:06.6]  Get to know more about Rush and his clinic!

QUOTES

“At the end of the day, the clients don’t care [about the brand]. What matters is the value you deliver, the quality of care, the service, and how you empower them.”

MENTIONS

• The Power of Now by Eckhart Tolle (book)
• The Ruthless Elimination of Hurry by John Mark Comer (book)
• iMove Physio

CONNECT WITH RUSH

• LinkedIn
• R&D Physio (site)
• R&D Physio (FB)
• R&D Physio (IG)

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Dr. Clair Lawson, Owner of Lawson Clinical Psychology, joins us in this episode to talk about the steps she took to get more clients into her clinic and how she grew her private practice from scratch. She gives some tips on what KPIs to look out for and why coaching is a valuable investment for growing your clinic.

Want to learn more? Check out the full episode!

SHOW NOTES

Rapid-fire Questions

• [0:01:15.1]  Clair’s reading/learning list
• [0:01:56.1]  Who inspires you?
• [0:02:40.4]  Clair’s childhood dream
• [0:03:29.0]  Motto you live by

“Relationships are everything.”

Clair’s Career and Business Journey

• [0:04:20.7]  How Clair ended up studying Psychology
• [0:06:00.3]  Knowing more about Clinical Psychology
• [0:06:26.1]  Clair’s transition to clinic ownership

Routines and Habits as a Clinic Owner

• [0:09:41.5]  How Clair started building her client base from scratch
• [0:10:52.7]  Lessons on starting your own practice
• [0:11:57.8]  What Lawson Clinical Psychology looks like now + their growth trajectory
• [0:12:32.7]  How Clair manages all her many roles, routines and habits

KPIs to Measure

• [0:13:25.3]  General tips on how to grow your clinic
• [0:14:41.2]  How Clair monitors her clinic’s growth and the KPIs she measures

Leadership Lessons

• [0:15:41.9]  Lessons on leading the team
• [0:17:43.0]  Why leaders need mentors too + how your growth as a leader can help your clinic grow
• [0:22:24.1]  Easy tips to kickstart your clinic growth
• [0:24:30.5]  Advice to clinic owners
• [0:25:47.4]  Get in touch with Clair!

QUOTES

“Any growth that happens really needs to be measured and needs to be planned.”

MENTIONS

• Leaders Eat Last by Simon Sinek (book)

CONNECT WITH CLAIR

• LinkedIn
• Lawson Clinical Psychology
• Facebook
• Instagram (clinic)

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Conflict Resolution Specialist Catherine Gillespie talks about how we, as business owners, can help resolve conflicts at work and the things we need to do to ensure harmony in the workplace. She also touches on how we can improve our feedback systems so that people can be better prepared to give and receive feedback.

Catherine goes through all the details that go into resolving conflicts and also talks about the different types of conflicts she has seen throughout her career (and how we can manage them).

Want to learn more about conflict resolution? Check out the full episode!

SHOW NOTES

Catherine’s Background and Defining Conflict Resolution

• [0:00:50.1]  How Catherine became a conflict resolution specialist
• [0:04:50.5]  What is ‘conflict resolution’?

Dealing with Workplace Conflicts for Team Leaders/Business Owners

• [0:05:59.6]  How do we manage workplace conflicts?
• [0:08:03.1]  Common mistakes leaders make when dealing with disagreements in the workplace
• [0:10:07.2]  Types of conflicts in a small workplace versus a large workplace
• [0:12:02.4]  Comparing ways to resolve conflict: Sports Setting vs. Corporate Setting

Working with a Conflict Resolution Expert

• [0:13:33.2]  Why you should build professional rapport with your staff and how it helps in resolving future issues
• [0:15:23.8]  When should you call in a conflict resolution expert?

How to Achieve Workplace Harmony

• [0:22:29.3]  What is ‘workplace harmony’?
• [0:27:19.0]  Tips to cultivate harmony in the workplace
• [0:27:38.7]  The right way to give and receive feedback
• [0:28:44.9]  How to mediate if you can’t meet with your team members physically
• [0:31:45.1]  Conflict resolution models: Peer-to-Peer vs. Top-Down Approach
• [0:33:27.4]  Setting up structures and policies for a more peaceful workplace
• [0:35:02.0]  Get in touch with Catherine!

QUOTES

“We could really get more value out of our staff and colleagues if we show interest in them.”

“Workplace harmony is a culture in which we can have robust and frank – but constructive – discussions with each person.”

CONNECT WITH CATHERINE

• Workplace Conflict Resolution (site)
• LinkedIn
• Twitter

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

James Swanwick, Founder of Swanwick Sleep, talks about how blue light can affect our sleep patterns and answers our questions about blue light blocking glasses. James also talks about how sleep can affect our productivity and overall quality of life, and presents some solutions on how we can get better sleep.

Ready to grow? Listen to the full episode!

SHOW NOTES

Rapid-Fire Questions

• [0:01:19.2]  James’s Reading and Learning List
• [0:02:02.9]  Who inspires you
• [0:02:55.1]  Childhood aspiration
• [0:03:46.4]  Motto you live by

“Just do it, and do it now.”

James’s career journey

• [0:04:19.0]  The story behind how he became an ESPN news anchor
• [0:06:27.8]  From news anchor to becoming an entrepreneur
• [0:09:44.9]  What inspired James to make bluelight-blocking glasses

Correlation Between Light and Sleep

• [0:13:08.2]  Impact of light on sleep
• [0:13:30.3]  Benefits of quality sleep
• [0:17:04.6]  Tools to make us sleep better, resetting our circadian rhythm

Other tips for better sleep

• [0:19:21.5]  The thing about coffee
• [0:20:12.7]  About exercise and temperature
• [0:21:00.8]  On alcohol and food
• [0:21:49.0]  Are all blue light blockers created equal?

Sleep and alcohol and why James quit drinking

• [0:24:06.6]  Why James quit drinking
• [0:26:35.2]  How James’s life has changed after he quit drinking
• [0:27:46.6]  How quitting alcohol has made people’s lives better
• [0:30:01.0]  Overcoming anxieties around quitting drinking alcohol
• [0:33:28.4]  Connect with James and know more about his work

QUOTES

“The best thing you can possibly do for your sleep is to literally never use artificial light again and live your life by candlelight.”

“If you’re going to exercise, you should exercise in the morning. Studies have shown that people who exercise in the morning sleep better over the course of a lifetime.”

“If you drink alcohol two hours before you go to sleep, that would compromise your sleep quality.”

MENTIONS

• Best Book Bits (podcast)
• Biostrap
• 30-Day ‘No Alcohol’ Challenge
• Project 90

CONNECT WITH JAMES

• James Swanwick (site)
• Facebook (page)
• Twitter
• Instagram
• Swanwick Sleep (site)
• Swanwick Sleep (amazon)

If you like this episode of

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

This week on the podcast we have Shawn Goldberg, Founder and Director of Mind Up. Shawn shares some of the branding tips that worked for him, and how networking has helped him find opportunities to expand his business.

Shawn also talks about helping people with drug and alcohol problems and trauma survivors, how mentoring can help you and your team through your personal development goals, and gives some tips on preventing burnout as a practitioner.

Ready to grow? Listen to the full episode!

SHOW NOTES

Getting to Know Shawn/Rapid-fire Questions

• [0:01:37.9]  Shawn’s reading and learning list
• [0:02:18.4]  Who inspires you?
• [0:03:01.5]  Childhood aspirations
• [0:03:22.5]  Motto you live by

“Be authentic, and do your best.”

The Beginning of Shawn’s Career

• [0:03:44.4]  Helping people with drug and alcohol problems
• [0:07:40.8]  Starting his own private practice

Shawn’s Life as a Clinic Owner

• [0:08:16.7]  What is Mind Up?
• [0:08:42.2]  Treating people with phobias
• [0:12:16.1]  Shawn’s team
• [0:13:05.4]  Shawn’s daily/weekly schedule
• [0:14:39.8]  How Shawn sees himself as a clinic owner
• [0:16:55.3]  What the journey to clinic ownership look like

Leadership Lessons and Team Development

• [0:17:54.7]  Choosing the right applicants for your team, Shawn’s hiring process
• [0:18:54.9]  Creating a safe and supportive environment for the team
• [0:19:51.4]  How to prevent burnout
• [0:21:50.2]  How time-blocking can benefit your schedule

Tips to Growing Your Clinic

• [0:22:55.0]  How Shawn expanded his network and grew his clinic
• [0:24:49.8]  Lessons on branding that worked for Shawn’s clinic
• [0:26:20.5]  Tips to improve your leadership and business skills, the importance of mentoring
• [0:29:26.4]  Parting words of wisdom to clinic owners

QUOTES

“It comes down to relationships at the end of the day.”

CONNECT WITH SHAWN

• Mind Up (site)
• LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Antony Lo, also known as The Physio Detective, has become one of the most well-known physiotherapists here in Australia – trusted by Crossfit and elite athletes alike. Antony has over 20 years of clinical experience, but it’s not just his expert standing that sets him apart from other practitioners in his field; it’s also because of his transparency and how he finds solutions for his clients.

In this episode, Antony talks about putting your client’s goals above everything else and how he trains new practitioners to find solutions to their patients’ problems. He also talks about how we can cultivate a culture of learning, openness, and collaboration within our own practice.

Check out the full episode for more tips!

SHOW NOTES

Rapid-fire Questions

• [0:03:53.1]  Things that are in Antony’s reading/learning list
• [0:04:27.9]  People who inspire Antony
• [0:05:16.5]  Antony’s childhood aspirations
• [0:06:11.3]  Motto that you live by

“If you keep doing the same thing over and over and expecting a different result, that’s just insanity.” (Albert Einstein)

“Hard work beats talent when talent doesn’t want to work hard.” (Albert Einstein)

“Change the meaning, change the feeling.”

Clinical Ethos

• [0:07:20.7]  General ethos when approaching private practice
• [0:11:16.6]  Training practitioners to become critical thinkers

Cultivating a Culture of Learning and Transparent Leadership

• [0:14:40.7]  How to cultivate a culture of learning and openness in your clinic
• [0:18:07.4]  How to encourage collaboration and improve teamwork in your team, feedback system
• [0:22:43.5]  The problem with “The Guru” model
• [0:29:12.3]  Action Steps for clinic owners
• [0:31:24.2]  Connect with Antony

QUOTES

“It’s not about me – it’s about the person.”

“To practice owners who have a team, you have to demonstrate that you’re okay about being wrong.”

MENTIONS

• Switch: How to Change When Change is Hard by Chip Heath and Dan Heath (book)

CONNECT WITH ANTONY

• The Physio Detective (site)
• Antony Lo Masterclass
• LinkedIn
• Instagram
• Twitter

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!