In this episode of Short Term Rental Management, Luke discusses the importance of understanding guests who are unfamiliar with a vacation home. He emphasizes the importance of having empathy for new guests, proactive management and using things like guidebooks to demonstrate clear communication. 

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For more information on how to get into short term rentals, read Avery Carl's Book, Short-Term Rental, Long-Term Wealth: Your Guide to Analyzing, Buying, and Managing Vacation Properties

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