Head Heart & Boots

Rachel Stewart, CEO and Co-founder of Xcelerate Restoration Software and past EVP of Titan Restoration

We cover a lot of ground in this episode with Rachel: 

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport. 

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database. 

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com

Fear (often just a lack of proactive engagement) can cause us to not properly equip our teams for success. It’s critical that we ensure our teams have the right level of information. Yes, even the financials! so that they can have the highest chances of bringing big WINS in their role on our team. when we provide the appropriate amount of information based on each individual’s position, we empower our employees to have a real and significant impact on the future of our company. As leaders, we have to use our actions to show our team members THAT WE TRUST THEM and that we believe they have the power to help us move the ball down the field. So by Establishing clear and measurable goals regarding revenue, gross profit margins and closing rates, our A+ players can set their priorities around the things that will have the highest impact.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share it with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement. 

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com

Very few things will actually help us differentiate our companies from the competition. At the end of the day the technical aspects of what we do are often interchangeable. So if that’s the case what can we do to actually stand out in the crowd? We focus on how we make our clients feel when delivering our services. OMG did we just say “how we make them feel”? Simply said, we have to focus on our client experience if we are going to get wins and create cheerleaders for our businesses. Is your team prepared to meet and exceed your client’s needs even when their needs are unspoken? Let’s jump in and see how we can build a team that always has their antennas up and their radars on.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement. 

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com

Is what we are telling ourselves and others really the truth? How often do we act or say things that are not really an accurate reflection of our actions. POSTURING. We all do it and often its creating scenarios that force us to delay the gains we could be achieving. Are we aggressively pursuing actions and behaviors that honestly align with our goals and objectives or are we allowing ourselves to slip? As business owners and leaders we often need key people in our lives to help us ensure we ditch the posturing and start telling ourselves the truth. The more often we live out the truth the more empowered we are to make better decisions and make huge progress in our businesses and relationships. At the end of the day does You believe you?

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement. 

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com

Here is the 3rd and final part to our series on attracting and retaining great people. Now that we have secured some new talent, what are we going to do to ensure they remain on the team and continue to help us fulfill our team’s mission? Have we truly created an environment that matches what we sold our prospect during the interview and onboarding process? Are we providing a vision that is sticky and creates a real drive from our employees to join the mission for the long hall? 

The universal pain point for most organizations is filling the seats with A+ players. Are we taking an honest review of our company, the culture we have established and the actual benefits that we are providing our employees? It’s critical that we look at our organization through the eyes of our prospects and existing employees. What’s in it for them? So often we ask that question and only look at it through our own eyes. We forget that the things that seem the most valuable to us may not be as valuable to those we are trying to hire.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement. 

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business. 

https://www.floodlightgrp.com

Here is the 2nd part to our series on attracting and retaining great people. Let’s take a look at the benefits that we are providing our employees. Let’s explore additional ways we can provide for our teams and help support a healthy work environment. There are lots of cost effective ways for us to enhance how attractive our organization is in the eyes of a prospective employee. 

The universal pain point for most organizations is filling the seats with A+ players. Are we taking an honest review of our company, the culture we have established and the actual benefits that we are providing our employees? It’s critical that we look at our organization through the eyes of our prospects and existing employees. What’s in it for them? So often we ask that question and only look at it through our own eyes. We forget that the things that seem the most valuable to us may not be as valuable to those we are trying to hire.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry 

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement. 

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com

Here is part 1 to our series on attracting and retaining great people. Today we focus on the onboarding process our new team members experience. Are we setting the stage correctly and in a super proactive manner or are we leaving first impressions to chance? 

The universal pain point for most organizations is filling the seats with A+ players. Are we taking an honest review of our company, the culture we have established and the actual benefits that we are providing our employees? It’s critical that we look at our organization through the eyes of our prospects and existing employees. What’s in it for them? So often we ask that question and only look at it through our own eyes. We forget that the things that seem the most valuable to us may not be as valuable to those we are trying to hire.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.  

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com

Are you one of those people that brags (or complains) about working "80 hour weeks"? 

Our business culture tends to glorify "grinding". Working all day, then bringing our laptop home to work after dinner. 

The reality though, for nearly all of us, is we're not actually working "80 hours a week". For a lot of it, we're really just spinning our wheels and going through the motions. 

Many of us, if we're honest with ourselves, look back over a long, "busy" week, and struggle to identify what we actually accomplished. How did we move the needle, and what kind of actual impact did we have on our business? 

The reality- most of us, even high achievers, have 4 to 5 hours of our BEST WORK every day. We have 4 to 5 hours where we bring our full focus, our full creativity, our full drive. Maybe you're extraordinary and you've got 6-8 hrs in you. 

Whatever your true capacity is- it's probably a whole lot less than 80 hours a week. And if that's true, how do you need to rethink your work and how you're prioritizing your time? 

How should you structure your day for maximum impact? 

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement. 

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com

Has your team fallen behind with Collections/AR?

Do you have tens of thousands or hundreds of thousands of uncollected money that's just sitting out there, aging? Is it causing you to lose sleep at night? Is your balance on your line of credit giving you heartburn? 

During today's episode Chris and Brandon break down collections, the impact it's having on your business, and tips and strategies for leveling up your AR operations. 

The better you get at collections, the more profit you make! 

For those of you in the middle of a cash crunch/collections crisis, Chris and Brandon also provide a game plan for getting your AR back under control. 

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement. 

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com

Who gives you feedback on your behavior, your attitudes, your performance? 

As owners and leaders, our people depend on us to give them affirmation and accountability. But who holds us accountable? Who holds a mirror up and let's us know how others are experiencing us? 

Are we open to that feedback? Do we even want to know? 

Reflecting on our weaknesses and negative habits can we a powerful way to grow as a leader. It helps us be more aware of how we're impacting others. It also helps us change our behavior. When we reflect on our growth areas, and others' feedback, we become more self-aware and can choose to react/respond differently in the moment. 

Don't you want to know? 

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. 

Xcelerate is designed specifically for the restoration contractor industry

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement. 

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

https://www.floodlightgrp.com