In this episode, Coach Duncan sits down in the UpScale studio with Tim from Sparkle Window Cleaning. Tim has been an absolute weapon lately — landing more work through flyer drop-ins, growing his client base, and taking big steps toward getting off the tools.

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They chat about the real challenges of hiring the right people, growing a service business, and building systems that give tradies more freedom. If you’ve ever wondered how to go from working in your business to working on it, this conversation is packed with practical insights and real-world stories you’ll relate to.

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