Honest Ecommerce

Nate Davenport is the Founder & CEO of Nebu Clothing, an outdoor apparel brand built for performance, versatility, and heart. Before launching Nebu, Nate led a finance team at Zappos and served as an infantry squad leader in the U.S. Marines, where he learned the value of gear that works under real pressure.

Nebu was born from frustration, products that changed for the sake of change, colors that blended into landscapes but not the spirit of adventure, and fits that never quite fit. Nate set out to fix that by building apparel that feels great, performs hard, and actually looks good.

In this episode, Nate shares how he rebuilt his Shopify site from scratch in 36 hours after a crash, how he found the right manufacturing partners through hands-on trial and error, and how he defines success by community and craftsmanship, not scale alone.

Whether you’re an ecommerce founder navigating supply chain complexity or a brand builder chasing quality over quantity, Nate’s story is a masterclass in learning fast, leading with purpose, and finding fulfillment beyond revenue.

In This Conversation We Discuss:

• [00:26] Intro
• [01:09] Building products that solve real use problems
• [03:16] Turning frustration into a product opportunity
• [05:46] Building intuition through contrast and visits
• [10:25] Selling through friends before running paid ads
• [14:53] Stay updated with new episodes
• [15:03] Building profitability through paid learning
• [15:43] Turning events and emails into ad leverage
• [17:14] Sponsors: Electric Eye, Heatmap & Freight Right
• [21:50] Balancing goodwill with measurable profit
• [22:28] Moving fulfillment from warehouse to garage
• [27:01] Choosing product ideas by improving what exists
• [32:54] Redefining success beyond scale and revenue
• [36:42] Connecting community through personal support

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Everyday active apparel nebuclothing.com/
• Follow Nate Davenport linkedin.com/in/nathan-davenport-327483186
• Schedule an intro call with one of our experts electriceye.io/connect
• Clear, real-time data built for ecommerce optimization heatmap.com/honest
• Turn your domestic business into an international business freightright.com/honest

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Shelley Gupta is the Founder & CEO of BāKIT Box, a STEM-based baking kit bringing global flavors and cultural traditions into homes across America. Her path to CPG began far from the kitchen as a recording artist signed to EMI Music before earning her CFA, an MBA from Chicago Booth, and leading strategy work at Accenture.

Blending creativity with financial rigor, Shelley turned a casual conversation with a homeschooling parent into a breakthrough channel, now approved as an official curriculum in 14 states. In this episode, she shares how that discovery reshaped her subscription strategy, why flexibility beats lock-in for retention, and how understanding the real buyer (not just the user) transformed her business.

Whether you’re an ecommerce founder rethinking your subscription model or a CPG operator looking for smarter customer acquisition paths, Shelley’s story is a lesson in listening deeply, iterating fast, and staying true to your mission.

In This Conversation We Discuss:

• [00:24] Intro
• [00:49] Building community through shared passions
• [02:20] Transforming baking into an educational tool
• [03:41] Launching early versions to test real demand
• [04:32] Reaching first customers through organic channels
• [05:24] Applying to accelerators as a product founder
• [06:00] Differentiating users from true buyers
• [06:52] Rebranding to serve a clearer customer base
• [07:48] Testing niche ideas before fully committing
• [08:56] Stay updated with new episodes
• [09:07] Turning chance encounters into growth channels
• [10:17] Building growth through genuine relationships
• [10:53] Sponsors: Electric Eye, Heatmap & Freight Right
• [15:31] Designing subscriptions with built-in flexibility
• [16:44] Expanding marketing beyond paid social
• [18:19] Understanding customer complexity and fatigue
• [20:41] Leveraging creative roots to build a brand

Resources:

• Subscribe to Honest Ecommerce on Youtube
• STEM Baking Kits for Curious Kids bakitbox.com/
• Follow Shelley Gupta linkedin.com/in/shelley-gupta
• Schedule an intro call with one of our experts electriceye.io/connect
• Clear, real-time data built for ecommerce optimization heatmap.com/honest
• Turn your domestic business into an international business freightright.com/honest

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Sonja Grasser is the Founder of Retention Theory, a consultancy helping CPG brands turn one-time buyers into loyal repeat customers through data-driven retention systems. With a background that spans law school, 60+ countries of travel, and hands-on work with brands like MaryRuth’s Organics, Sonja brings a uniquely behavioral approach to customer retention: rooted in psychology, not playbooks.

After landing in retention by accident as a German-speaking marketer, Sonja discovered her passion for understanding why customers buy, not just what they buy. Her global perspective and analytical mindset help founders identify churn before it happens, build smarter lifecycle flows, and create experiences that keep customers coming back.

Whether you’re a CPG founder tired of chasing acquisition or an operator ready to make retention your growth engine, Sonja shares a masterclass in turning customer behavior into predictable, sustainable revenue.

In This Conversation We Discuss: 

• [00:33] Intro
• [01:05] Helping brands turn retention into revenue
• [01:30] Connecting communication to customer longevity
• [02:08] Identifying patterns behind consumable success
• [02:55] Leveraging analytical thinking for stronger retention
• [04:00] Educating first-time buyers before selling again
• [05:25] Helping buyers at their exact stage of the journey
• [07:11] Designing flows that nurture interest into action
• [07:45] Applying retention rules across every direct channel
• [08:18] Stay updated with new episodes
• [08:29] Spotting churn before customers disappear
• [10:19] Timing recovery emails before customers drift away
• [11:39] Resolving customer issues before they walk away
• [12:27] Setting triggers that match real customer behavior
• [14:16] Focusing on results-driven storytelling for CPG
• [15:26] Evaluating why memberships don’t always translate
• [16:36] Building loyalty from your first 100 buyers
• [17:07] Layering time data to reveal true retention health
• [19:08] Applying psychology to make retention truly work

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Helps Ecommerce brands with retention marketing retentiontheory.com/
• Follow Sonja Grasser linkedin.com/in/sonjagrasser

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Kirsten Maitland is the co-founder of Rebel Cheese, an award-winning Austin-based vegan cheese brand backed by Shark Tank investor Mark Cuban. A former U.S. Navy veteran and Microsoft agile coach, Kirsten brings her background in tech innovation to reimagine plant-based dairy through traditional cheesemaking techniques and smart Ecommerce strategy.

After leaving a stable four-day tech career to pursue purpose over comfort, Kirsten built Rebel Cheese from a six-bottle wine fridge experiment into a nationally recognized brand featured by The New York Times. From launching DTC overnight during COVID to scaling through broken shipments and real-time customer feedback, her journey reveals what it takes to grow authentically while staying true to your values.

Whether you’re building a mission-driven CPG company or refining your feedback loop before scaling, Kirsten shares a masterclass in transforming curiosity and conviction into sustainable growth.

In This Conversation We Discuss:

• [00:03] Intro
• [00:55] Bringing tradition into modern food innovation
• [01:30] Turning passion for food into a scalable concept
• [02:34] Validating a product through emotional connection
• [03:33] Turning crisis into new growth channels
• [04:44] Fixing packaging with help from early partners
• [06:03] Shipping curated boxes to customers’ doors
• [07:00] Selling out with zero ads or paid marketing
• [08:00] Turning online orders into lasting connections
• [08:58] Delaying advertising to protect cash flow
• [10:21] Stay updated with new episodes
• [10:31] Learning to sustain momentum after viral moments
• [12:24] Studying investor dynamics before pitching
• [12:53] Episode Sponsors: Electric Eye & Heatmap
• [15:32] Launching fast to gather real customer feedback
• [18:01] Leveraging AI agents to save time and money

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Plant-based cheese you'll actually love rebelcheese.com/
• Follow Kirsten Maitland linkedin.com/in/kirstenmaitland
• Schedule an intro call with one of our experts electriceye.io/connect
• Clear, real-time data built for ecommerce optimization heatmap.com/honest

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Beau Wangtrakuldee is the founder and CEO of AmorSui, a science-backed medical supply brand bringing innovation, safety, and sustainability to the $58B PPE industry. A former scientist turned entrepreneur, Beau is reimagining protective apparel with clean chemistry, circular materials, and design that finally puts the user first.

After a lab accident exposed the flaws in traditional PPE, Beau built AmorSui to bridge the gap between safety, comfort, and sustainability: offering PFAS-free, recyclable, and biobased alternatives trusted by global brands like Thermo Fisher Scientific and Benco Dental.

Whether you’re building a mission-driven ecommerce brand or rethinking your product’s lifecycle, Beau shares a masterclass in turning real-world problems into scalable innovation, proving that circular design and commercial growth can coexist.

In This Conversation We Discuss:

• [00:30] Intro
• [01:01] Building comfort and safety into every product
• [01:46] Creating a business from personal experience
• [04:37] Designing products people actually reuse
• [06:10] Validating ideas through real user stories
• [08:12] Raising capital before manufacturing begins
• [08:47] Allocating funds beyond first production run
• [09:45] Navigating minimum order quantity realities
• [10:32] Launching pre-sales with finished prototypes
• [11:04] Stay updated with new episodes
• [11:14] Balancing safety standards with speed to market
• [12:37] Episode Sponsors: Electric Eye & Heatmap
• [15:18] Marketing through word-of-mouth momentum
• [17:01] Refining targeting through early experiments
• [19:00] Discovering growth through customer feedback
• [21:34] Testing demand before building logistics
• [23:17] Learning quickly by shipping imperfect products
• [24:09] Focusing every decision on the end user

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Modern PPE brand that protects people and the planet amorsui.com/
• Follow Beau Wangtrakuldee linkedin.com/in/beauwangtrakuldee
• Schedule an intro call with one of our experts electriceye.io/connect
• Clear, real-time data built for ecommerce optimization heatmap.com/honest

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Bradley Keefer is the Chief Revenue Officer and Justin Jefferson is the VP of Strategy & Insights at Keen Decision Systems, where Bayesian-powered marketing mix modeling meets scenario planning and outcome forecasting, helping brands move from rearview analytics to predictive decisioning.

With decades of combined experience across SaaS, analytics, and brand strategy, Bradley and Justin are redefining how marketers plan, forecast, and invest. Instead of treating marketing as a cost center, they help brands model “what if” scenarios, forecasting how every incremental dollar drives revenue across channels.

Whether you’re scaling a fast-growing brand or managing a multimillion-dollar marketing budget, Bradley and Justin offer a masterclass in using data to make confident, forward-looking decisions that compound over time.

In This Conversation We Discuss: 

• [00:38] Intro
• [01:12] Measuring how marketing spend drives growth
• [02:29] Building models that adapt to brand maturity
• [04:35] Balancing brand building with performance spend
• [07:24] Shifting focus from capturing to creating demand
• [08:41] Driving demand to boost bottom-funnel returns
• [09:34] Breaking growth limits with data-driven planning
• [12:49] Connecting viral moments to sustain momentum
• [14:50] Building brands that go beyond ad optimization
• [15:30] Stay updated with new episodes
• [15:43] Simplifying setup for data-heavy marketing tools
• [18:44] Designing analytics tools for marketing teams
• [20:23] Updating models fast to learn and adapt quicker
• [22:42] Using data to balance old and new media spend

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Marketing mix modeling powered by AI keends.com/
• Follow Bradley Keefer linkedin.com/in/bradley-keefer
• Follow Justin Jefferson linkedin.com/in/justin-a-jefferson

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Eugene Chew is the Global Chief Operating Officer at BikesOnline.com, a leading direct-to-consumer cycling retailer in the U.S. and Australia and the exclusive distributor of Polygon and Superior bikes.

From the early days of the internet to scaling a global Ecommerce operation, Eugene has built a career at the intersection of creativity, data, and operational excellence. Before joining BikesOnline, he led digital transformation as Chief Digital Officer at J. Walter Thompson (WPP) and served as Greater China Regional Head at Lion (Kirin).

At BikesOnline, Eugene and his team are redefining what it means to sell complex, logistics-heavy products online. From solving “dirty freight” challenges to perfecting the post-purchase experience, he’s proving that operational rigor and creative problem-solving can turn friction into a competitive moat.

Beyond Ecommerce, Eugene is also an avid cyclist, gardener, and tea enthusiast — running Tea Urchin, his aged tea business that reflects his love for craftsmanship and detail.

Whether you’re scaling a DTC brand, optimizing supply chains, or navigating global expansion with a lean team, Eugene offers an inside look at how to balance creativity, data, and discipline to build a sustainable business that lasts.

This episode also mentions insights from Izzy Rosenzweig of Portless on rethinking global fulfillment, and Kyle Hency of GoodDay Software on building better systems for modern Shopify brands.

In This Conversation We Discuss:

• [00:38] Intro
• [01:36] Naming a brand that stands the test of time
• [02:09] Predicting automation in ad buying early on
• [05:01] Learning innovation from China’s all-in-one model
• [06:01] Balancing innovation with Western logistics limits
• [08:55] Recognizing the shift toward direct brand work
• [10:12] Shifting from service work to physical operations
• [11:50] Managing cash flow under market uncertainty
• [12:31] Stay updated with new episodes
• [12:41] Helping founders scale beyond day-to-day ops
• [13:27] Finding opportunity in a pandemic-era pivot
• [14:01] Designing packaging that simplifies assembly
• [15:30] Diversifying suppliers to reduce risk exposure
• [17:48] Protecting margins from tariff and fraud risks
• [19:01] Choosing Shopify for flexibility and speed
• [22:36] Hiring agencies to guide complex migrations
• [25:05] Training teams before adding new integrations
• [27:18] Episode Sponsors: Electric Eye & Heatmap
• [29:59] Partnering with experts where specialization wins
• [31:58] Gaining perspective from cross-industry learnings
• [34:27] Avoiding costly trial-and-error learning
• [36:34] Prioritizing projects with impact and simplicity
• [41:20] Managing cost challenges in global logistics
• [44:50] Preparing for tariffs with flexible strategies

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Premium bikes at unbeatable prices, direct from manufacturers bikesonline.com/
• Follow Eugene Chew linkedin.com/in/eugenechew
• Mentioned episode with Izzy Rosenzweig of Portless: www.youtube.com/watch?v=XpbeHvv3_1Q
• Mentioned episode with Kyle Hency of GoodDay Software: www.youtube.com/watch?v=UQNsUfgl9E4
• Schedule an intro call with one of our experts electriceye.io/connect
• Clear, real-time data built for ecommerce optimization heatmap.com/honest

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Jeremy Barker is the founder and CEO of Murphy Door, best known for transforming hidden doors and space-saving furniture into a thriving direct-to-consumer brand. From humble beginnings to Fortune’s Most Innovative Companies 2025, Jeremy has built Murphy Door into the industry leader in functional design and custom craftsmanship.

With Murphy Door, Jeremy is redefining what it means to blend utility, aesthetics, and engineering. What started as a bold idea, turning bookcases into fully functional hidden doors has scaled into a multi-million-dollar business recognized nationwide. By combining product innovation with viral social media, Murphy Door has grown from scrappy startup to household name.

Jeremy’s story blends grit with vision. From serving as a firefighter and paramedic, to living out of his car while learning how to face failure head-on, to now running one of America’s most innovative companies, he’s proof that persistence and transparency can turn customers into lifelong advocates.

Whether you’re scaling a DTC brand, looking to harness social media for growth, or exploring how AI and software can reshape customer experience, Jeremy offers an unfiltered look at what it takes to build with purpose and why owning mistakes early is the fastest path to building trust.

In This Conversation We Discuss:

• [00:43] Intro
• [01:16] Turning bold ideas into real products
• [02:04] Growing sales with early Facebook ads
• [07:05] Securing patents to gain attention
• [09:32] Stay updated with new episodes
• [09:42] Turning mistakes into loyal fans
• [14:56] Managing expectations with transparency
• [17:08] Simplifying processes to prevent confusion
• [19:00] Owning mistakes to improve clients’ trust
• [20:11] Episode Sponsors: Electric Eye & Heatmap
• [22:52] Leveraging partnerships to fuel growth
• [24:01] Empowering customers to tell stories
• [26:42] Rewarding referrals with revenue share
• [31:12] Learning to test before scaling spend
• [34:53] Preventing conflicts with partner clarity

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Custom-built, multi-purpose hideaway doors murphydoor.com/
• Follow Jeremy Barker linkedin.com/in/jeremy-barker-02007648
• Schedule an intro call with one of our experts electriceye.io/connect
• Clear, real-time data built for ecommerce optimization heatmap.com/honest

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Nathan Snell is a founder, executive, and three-time entrepreneur best known for co-founding nCino, the global leader in cloud banking, and now Raleon, an AI retention platform for DTC brands. With 15+ years in fintech, marketing technology, and AI, Nathan has built products that don’t just scale companies, they transform entire markets, including a 10-figure exit.

With Raleon, Nathan is reimagining retention for Ecommerce. Instead of bloated teams or endless manual work, Raleon acts like a teammate, helping DTC brands and agencies handle retention 50% faster while driving more revenue. From campaign planning to segmentation, it automates the tactical grind so marketers can focus on strategy and growth.

Nathan’s story blends technical expertise with market-shaping vision. From scaling nCino into a public company, to investing as an active angel, to now tackling one of Ecommerce’s biggest pain points, retention, he’s seen how AI can accelerate results but still requires human pilots to go beyond “average” output.

Whether you’re building a lean DTC team, rethinking retention marketing, or trying to cut through the hype of AI, Nathan offers a grounded look at how to combine automation, brand taste, and strategy to drive the next era of Ecommerce growth.

In This Conversation We Discuss: 

• [00:22] Intro
• [00:46] Building expertise in workflow automation
• [01:46] Experimenting with LLMs in workflows
• [03:18] Comparing AI models for DTC marketing
• [04:01] Starting email AI with copywriting
• [05:08] Fine-tuning prompts for better outputs
• [06:40] Elevating outputs with better context setting
• [08:08] Analyzing past campaigns to guide outputs
• [09:50] Stay updated with new episodes
• [10:02] Automating segmentation and copy at once
• [11:57] Recognizing AI delivers average by default
• [13:38] Editing outputs instead of chasing perfect prompts
• [15:20] Connecting Klaviyo and Shopify for campaigns
• [17:41] Automating learning cycles across campaigns
• [19:14] Guiding systems instead of replacing teams

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Automate DTC retention marketing with AI raleon.io/
• Follow Nathan Snell linkedin.com/in/nathansnell

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Ty Haney is a serial entrepreneur and three-time founder best known for building Outdoor Voices into one of the most recognizable activewear brands of the last decade. After proving that approachable, inclusive movement could compete with performance-first giants, Ty went on to launch Joggy, a natural energy brand, and TYB, a community commerce platform powering engagement for 200+ brands including Rare Beauty, Glossier, OUAI, and Urban Outfitters.

What started as a personal pain point, wanting activewear that reflected her own lifestyle has scaled into a playbook for how to turn authenticity into category-defining brands. With TYB, Ty is now helping consumer companies reimagine loyalty, moving beyond points and email blasts into gamified, multi-brand ecosystems where fans prove their status, earn rewards, and build daily habits with the brands they love.

Ty’s story blends personal insight with category innovation. From turning Outdoor Voices into a movement brand, to navigating the challenges of inventory-heavy DTC, to now building a software platform that redefines how brands grow, she’s seen the ups, downs, and pivots that come with scaling in Ecommerce.

Whether you’re building a DTC brand, rethinking customer loyalty, or searching for new ways to deepen community engagement, Ty offers an unfiltered look at what it takes to transform personal pain points into platforms that fuel the next era of growth.

In This Conversation We Discuss:

• [00:24] Intro
• [01:08] Starting a brand from personal pain points
• [02:34] Expanding offerings while simplifying choice
• [04:40] Focusing on product before scaling
• [06:17] Building go-to-market around community
• [07:36] Stay updated with new episodes
• [07:48] Building momentum with early funding
• [08:27] Pioneering UGC early on Instagram
• [10:06] Challenging the direct-to-consumer thesis
• [12:16] Building TYB from hard-earned lessons
• [13:21] Episode Sponsors: Electric Eye, Heatmap, Grow
• [16:30] Starting new ventures after stepping away
• [17:33] Building TYB as a rewards platform
• [18:56] Expanding into Target and Erewhon retail
• [20:51] Scaling community commerce into growth
• [23:21] Expanding loyalty into daily engagement
• [27:47] Inviting brands to build fan channels

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Technical apparel for recreation outdoorvoices.com/
• Plant-based steady energy supplements getjoggy.com/
• Community rewards platform, where community engagement pays off tyb.xyz/
• Follow Ty Haney linkedin.com/in/ty-haney-a4b1561a
• Schedule an intro call with one of our experts electriceye.io/connect
• Clear, real-time data built for ecommerce optimization heatmap.com/honest
• The Premier Conference for Ecommerce Operators joingrow.com

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!