Ongoing supply chain disruptions have not only made product shortages and delivery delays the norm, but they have also exposed the internal weaknesses in many companies’ supply chains — especially as it pertains to poor customer communication and transparency.

Diana Eagen is the Director of Sales and Order-to-Cash at Esker. She joined hosts Scott Luton and Greg White for a livestream to describe how customer service automation can be utilized by B2B companies to deliver an Amazon-like experience — transforming both supply chain management and giving customers what they want in 2023 and beyond.

In this conversation, Diana, Scott, and Greg discuss:

• Why visibility, communication, and self-service options are so critically important to the customer experience

• Practical examples that illustrate how automation can improve customer communication and supply chain performance at the same time

• Where AI-powered tools are being incorporated to automate visibility and manage changes

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

Leveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/

2022 Q4 U.S. Bank Freight Payment Index: https://freight.usbank.com

WEBINAR- Balancing Cost, Risk, and Sustainability in the Midst of Uncertainty: http://bit.ly/3kYufuy

WEBINAR- How Bio-Rad is Reimagining its Supply Chain to Boost Customer Service: https://bit.ly/3kbC13V

WEBINAR- 5 Tips for Creating Effective Digital Content: http://bit.ly/3xvkXch

WEBINAR- Supply Chain Agility in an Ever-Changing World: https://bit.ly/41zl0BU

WEBINAR- The Unified Supply Chain – A Platform Approach: http://bit.ly/3EH8fep

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/how-automation-improves-customer-communication-supply-chain-performance-1089