In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Kory Rankine, founder of Escape Luxury Hospitality, about building authentic luxury experiences in Miami's highly competitive vacation rental market while maintaining the human touch that technology threatens to replace.
What you'll learn:
- How daily manual outreach of 30 new contacts (10 realtors, 10 property managers, 10 travel agents) builds lasting business partnerships
- Why luxury is defined by experience and culture, not price points—how an $800 property can compete with $20,000/night homes
- The strategic balance between AI automation and human connection in high-end hospitality services
- How to compete with five-star hotels by emphasizing privacy, dedicated service, and value per square foot
- Revenue management deep-dive: why most companies fail by relying on basic data scraping instead of comprehensive market analysis
- The client relationship progression: transforming guests from clients to friends to family members for lifetime value
- How to handle difficult luxury guests by understanding their emotional needs and providing exceptional service recovery
- Why consistency and persistence in both marketing and operations create the "snowball effect" for business growth
Kory Rankine is the founder of Escape Luxury Hospitality, one of Miami-Dade County's leading luxury vacation rental companies. With over a decade of hospitality experience spanning event planning, corporate accounting, and country club management, Kory brings a unique, well-rounded approach to luxury vacation rentals. His company is known for creating unparalleled luxury experiences for diverse clientele, from families to corporate clients seeking extraordinary stays. Kory's philosophy centers on building genuine relationships and providing personalized service that transforms guests into lifelong clients, proving that in the luxury market, human connection remains irreplaceable.
This episode is sponsored by Streamline.
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Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.
Check out the three most downloaded episodes:
- Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
- Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
- Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty
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