In light of changes to mortgage lending, Nelson Bedoya says the role of the broker has never been more important – that's why he's working to become the "branch manager of the 80s" by providing consumers with the best customer experience possible. In this episode of Elite Broker, he explains why you're always learning as a mortgage broker and reveals how he's identifying opportunities in the changing environment to bring in new business to his growing brokerage. In this episode, find out: - How Nelson's career has gone from strength to strength - How he's targeting new avenues for engaging prospects - How brokers can identify and improve weak spots in their businesses http://www.theadviser.com.au