As the pandemic wanes and employees across the US begin to return to the office, there is a lot of talk about the business lessons learned from the pandemic. Mike Coffey and Terri Swain explore an issue that existed well before the first COVID-19 case was diagnosed in North America. This issue is the topic of countless business books, scholarly articles, and conference presentations.

To put it succinctly, MOST MANAGERS SUCK. That’s not exactly a news flash but Terri says that something began to change early in the pandemic—employees were increasingly less willing to tolerate crappy managers.

In this thirty-minute episode, the speakers talk about a noticeable uptick in employee relations complaints early in the pandemic and discuss why that may be.

About our Guest:

Terri Swain is the founder and managing partner of The HR Consultant, a Fort Worth based, human resources consulting firm specializing in Equal Employment Opportunity, Affirmative Action, and employee relations. The company was founded in 1998 and has a nationwide diverse client base.

Prior to her consulting role, she had Fortune 200 human resource leadership experience in the areas of employee relations, human resource planning, and training and development.  Terri began her career in human resources via government compliance as an investigator for the Equal Employment Opportunity Commission (EEOC).

In her role as a compliance expert, she has written many Affirmative Action plans and streamlined the AAP process; assisted companies through Department of Labor audits; served as an expert witness in EEO cases; and conducted third-party discrimination, harassment and employee relations investigations. 

www.thehrconsultant.com

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