According to Peiran Hu, senior lending adviser at Norwood-based brokerage Keylend, "If you contribute with your heart, the customer can feel it." This commitment to providing exceptional customer service has led to him being recently crowned SA/NT's Broker of the Year and Best Residential Broker at the Better Business Awards 2020. On this episode of Elite Broker, Peiran joins host Annie Kane to talk about what got him into broking, why he chose Keylend, and how he and his team are adapting to working remotely during the COVID-19 pandemic.

Peiran also reveals:

- The pros and cons of being part of an independent brokerage - How Keylend markets their business - Tips for brokers on managing their own teams