Welcome back to eCommerce Fastlane! If you’re running a Shopify store, you know the pain of email overload, endless internal threads, and the chaos that comes with managing customer conversations across multiple channels.

Today, we’re tackling “inbox chaos” head-on with a tool designed to unify your team’s communication, streamline support, and bring true context-awareness to every customer interaction.

Joining me is Philippe Lehoux, co-founder and CEO of Missive—a collaborative communication platform trusted by over 25,000 teams worldwide. Philippe’s spent the last decade obsessing over how to break down the silos between internal and external communication, and his platform is now a go-to for Shopify merchants who want to turn their service side from a cost center into a profit center.

Whether you’re a solo founder drowning in emails or a fast-growing brand scaling your support team, you’ll hear actionable strategies to reduce context switching, leverage AI for smarter workflows, and create a seamless customer experience that drives loyalty and growth.

Reach out to us! We welcome questions and comments about this episode. Connect with us here or through our socials — your feedback is always welcome.

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