Having obtained continued recognition in the customer service categories of the Better Business Awards, husband and wife duo Marcus and Michelle Towner of Towner Finance reveal what they are doing to ensure that their brokerage is achieving excellent consumer outcomes. In this episode of the Elite Broker podcast, they join host Annie Kane to discuss their attitudes toward client communication, and how they have built a business which is almost 99 percent referral driven. They will also share - How they are navigating the current finance market and helping clients who may not gain finance approval - How they juggle their personal and business lives effectively - Their tips for new brokers in the current climate And plenty more