At the end of last year, North Sydney-based broker Joel Wyld was named the leading broker in Australia for customer service, taking home the Australian Broking Award for Customer Service of the Year – Individual. Earlier in the year, his co-director (and wife) Amanda Christmann was named the Best Loan Administrator for NSW/ACT at the Better Business Awards in recognition of her work supporting the team and ensuring the smooth running of the business. In this episode of Elite Broker, host Annie Kane catches up with the husband-wife duo to find out how they run their brokerage, their top tips for broker-loan administrator success, and how they've managed to keep the business running while taking parental leave. Tune in to find out:

• The process they followed to hand over business operations in preparation of Amanda's maternity leave
• How they've accelerated the living expenses process
• How their shopfront benefits the business

And much more!