The Small Business Big Marketing Podcast with Tim Reid

How to achieve a 99% customer satisfaction rating with freelance accounting software co-founder Oliver Garside | #631


Listen Later

Join Timbo's Membership and take control of your marketing

Oliver Garside is the Chief Evangelist of Rounded - an Aussie accounting software built by a freelancer to make other freelancers' lives easier. With a customer satisfaction rating of 99%, he's practically a customer whisperer.  So, if you want to learn how to wow your precious clients and keep them happy, you’ll love what Oliver has to share. It’s a financially responsible episode 631 of The (13 year-old, award-winning) Small Business Big Marketing podcast.

A little more about Rounded co-founder Oliver Garside ...

Oliver Garside is the co-founder and Chief Evangelist of Rounded, an online accounting software built specifically to help Aussie freelancers manage the financial side of their businesses better. Think Xero or QuickBooks without all the unnecessary bells and whistles.

He says he’s his customers’ biggest fan … a line that made me sit up and take notice.

Why? Because, whilst we all pay lip-service to the idea that our customers are everything, I’m not sure enough of us truly live it day-to-day in our own businesses.

To that end, Oliver’s built an industry leading customer success function which consistently achieves a 99% satisfaction rating. 

So, let’s find out what placing your precious customers front and centre actually looks like, how they can play an integral role in optimising your product or service offering, and how to nurture them so they stick around for a very long time.

Oliver, welcome. Where’d the idea for Rounded come from? And what problem were you solving?

BTW, Oliver has generously provided my listeners with a 20% off discount code for Rounded - Simply type Timbo in the Discount Code field when purchasing any 12-month plan.


Businesses that make this podcast possible - Please support them

DELL Technologies - Small business IT solutions

Book Tim Reid to speak or emcee at your next business event

As always, thanks for your support. May your marketing be the best marketing.

Timbo Reid

P.S. Tell me what marketing is working for you - 0480 015 150.

Support the show: https://www.patreon.com/marketingpodcast

See omnystudio.com/listener for privacy information.

...more
View all episodesView all episodes
Download on the App Store

The Small Business Big Marketing Podcast with Tim ReidBy Tim Reid

  • 4.7
  • 4.7
  • 4.7
  • 4.7
  • 4.7

4.7

114 ratings


More shows like The Small Business Big Marketing Podcast with Tim Reid

View all
The Digital Marketing Podcast by Ciaran Rogers, Daniel Rowles and Louise Crossley

The Digital Marketing Podcast

114 Listeners

The Smart Passive Income Online Business and Blogging Podcast by Pat Flynn

The Smart Passive Income Online Business and Blogging Podcast

3,445 Listeners

Social Media Marketing Podcast by Michael Stelzner, Social Media Examiner

Social Media Marketing Podcast

1,444 Listeners

The Amy Porterfield Show by Amy Porterfield

The Amy Porterfield Show

4,580 Listeners

Shopify Masters by Shopify

Shopify Masters

374 Listeners

The GaryVee Audio Experience by Gary Vaynerchuk

The GaryVee Audio Experience

16,803 Listeners

The Mentor with Mark Bouris by Mentored.com.au

The Mentor with Mark Bouris

47 Listeners

Why That Worked  – Presented by StoryBrand.ai by StoryBrand.ai

Why That Worked – Presented by StoryBrand.ai

1,928 Listeners

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,330 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

6,918 Listeners

Biz by Mamamia Podcasts

Biz

19 Listeners

She's On The Money by Victoria Devine

She's On The Money

141 Listeners

Marketing Made Simple by Powered by StoryBrand

Marketing Made Simple

293 Listeners

Straight Talk with Mark Bouris by Mentored.com.au

Straight Talk with Mark Bouris

158 Listeners

Marketing Against The Grain by Hubspot Media

Marketing Against The Grain

353 Listeners