Is your salon feeling stale or overly systemized? Are guests getting a service… but not an experience?

Kayla Swanson is joined again by Leah Freeman (Global Color Director at L’ANZA) to dive deep into what it really takes to bring quality back into the guest journey.

In this Episode, You'll Discover:

• Creative ways to stand out (without discounting)
• How small sensory upgrades like scent machines & hot towels create emotional loyalty
• How mindset affects pricing and who you attract
• Strategies Leah is using in her own salon and med spa to boost retention
• Perfect for owners who want to stop chasing deals and start designing a world-class guest experience

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