The Clinic Boss Show

How to Bring Up Metrics and Money to your Clinicians with Rhonda Shishkin

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In this new episode, Rick sits down with Rhonda Shishkin to talk about how to navigate the awkward conversations of metrics and caseload between owners and clinicians, how to get physios to cross refer to chiros, and why part timers are clinic killers.


Rhonda is the Clinical Education Lead for Clinic Accelerator and is currently mentoring over 800+ clinicians on caseload management. She brings over 20 years of physiotherapy experience from working in the highest levels of Canadian sports including Huskie Athletics, Canada Basketball, and Athletics Canada.

In this conversation, Rick and Rhonda discuss topics such as:

  • Disconnect between metrics with owners and clinicians
  • Metrics to talk to with your therapist: 90% utilization, 60-80% successful graduate care plans
  • The difficult conversations about money and caseload
  • How to bring up metrics for the first time as an owner
  • What is PVA (Patient Visit Average) and how do you use it?
  • How to talk to a new grad vs. senior therapist
  • Why part timers are clinic killers
  • How do you get a physio to cross refer to a chiro?
  • Why you shouldn’t have 3 plans of care
  • #1 mistake owners make when getting buy-in from their therapist to do reactivation
  • What to look for in a clinic director
  • How to change behaviour of a clinician

    • Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero

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    The Clinic Boss ShowBy Rick Lau

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