In this episode of The Clinic Boss Show, Rick Lau sits down with Thusheinth Sivarajah, co-founder of Art of Mobility, to unpack how he went from a single rented room to building a $1M flagship clinic in just three years all by age 32.

You’ll learn how he landed his first 100 clients before opening, hired clinicians while they were still in school, and invested $275K into space design to create a brand-first clinic experience that justifies premium pricing.

Thusheinth reveals how he chose roles strategically to scale, why most owners stall by adding too many services too early, and how his team stays tight and accountable using Slack, Jane, CallHero, and Notion.

He also breaks down the exact type of patient they built the clinic for from performance minded professionals to active Boomers who value longevity and results.

If you’re stuck under $500K, struggling to grow your team, or looking to build a space people are proud to be seen in, this episode is your blueprint.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

Chapters

In this episode of The Clinic Boss Show, host Rick Lau sits down with Michelle from Play On Pediatrics, who scaled a 3,000 sq ft pediatric clinic into a thriving 20-provider powerhouse in under three years.

Michelle shares how she and her business partner took a $350K leap before seeing their first patient, why they hired a full-time office manager before opening day, and how they filled their caseloads without spending a dollar on ads. She breaks down her grassroots doctor marketing playbook (including what to say during lunch & learns), the reason they don’t allow online booking for new patients, and how they turn social media into a global recruitment engine.

You’ll also hear Michelle’s play-by-play on how they mentor and retain top pediatric clinicians, how her front desk team drives conversions (not just admin), and how tools like CallHero, Jane, and Google Drive run the clinic like a machine.

If you’re launching a clinic, leading a team, or trying to scale without losing your culture, this is an episode you’ll want to take notes on.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

Chapters

(01:00) Journey to Pediatric Practice Ownership

(03:57) Building a Strong Partnership

(07:00) Navigating the Challenges of Clinic Ownership

(09:58) Marketing Strategies for Growth

(13:03) Creating a Unique Clinic Environment

(16:04) Client Acquisition and Community Engagement

(19:10) Integrating Multidisciplinary Services

(29:41) Navigating Therapy Services for Children

(31:47) Triage and Initial Assessments

(33:50) Online Booking and Patient Intake

(35:32) Front Desk Operations and Training

(38:10) Hiring Strategies and Early Decisions

(40:59) Managing Growth and Staffing Challenges

(43:28) Building a Diverse Team

(46:19) Finding the Right Fit for Clinic Culture

(48:28) Attracting and Retaining Talent

(56:28) Connecting with the Community and Future Opportunities

In this episode of The Clinic Boss Show, host Rick Lau sits down with Shafiq Bhanji, CEO of Athletes Care, one of Canada’s most recognized healthcare clinic brands with 27 locations and an 8-figure valuation. Shafiq shares how he launched his first clinic with just $15K and a credit card, why buying clinics often beats building from scratch, and how long it actually takes to break even. He breaks down his step-by-step process for taking over clinics without killing the culture, what’s in his tech stack (including Jane and CallHero), and how he negotiated to cut his personal lease guarantee in half.. You’ll also hear what he looks for in managing partners, how he mentors clinic directors, and what his day-to-day looks like running a company with hundreds of staff. If you’re serious about building a scalable healthcare business, this is the episode to study.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

Chapters

(01:00) Introduction to Athletes Care

(03:45) The Journey of Starting a Clinic

(06:40) Navigating Financial Challenges

(09:29) Expanding the Business: Acquisitions vs. Startups

(11:57) Cultural Fit in Acquisitions

(14:57) Evaluating Clinic Performance

(17:42) Current Landscape of Athletes Care

(19:26) Navigating Break-Even in Business

(22:00) The Challenges of Entrepreneurship Today

(24:06) Defining Your Business Goals

(25:38) Attributes of a Good Managing Partner

(30:08) The Acquisition Process Explained

(34:17) Focus on Profit Over Revenue

(36:42) A Day in the Life of a Multi-Location Owner

In this episode of The Clinic Boss Show, Social media strategist Shaida Rabie uncovers the game-changing recruitment strategy your clinic is probably ignoring: short-form video. Shaida has coached over 200 clinic marketing coordinators and helped generate over 4 million organic views - without paying a cent in ads.

Shaida is a GenZ who loves all things social media. Last year, she generated over 3.7 million views and trained over 212 marketing coordinators. Shaida now runs Clinic Accelerator’s social media service and helps owners free themselves from social media so they can focus on running the business.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

Timestamps:

In this new episode of The Clinic Boss Show, Rick sits down with Neil Trickett to discuss the key marketing and recruitment strategies for physical therapy clinics, emphasizing the unique challenges of multi-location practices. They discuss the evolving role of SEO, AI, and content marketing in driving patient acquisition while also highlighting innovative recruitment methods like Google Jobs and proactive hiring.

Neil, a physical therapist and founder of Practice Promotions, uses proven marketing tools that helped grow his own PT clinic over 8 years. Now, he helps other practices attract more patients through websites, Google ads, and patient-focused content. His company sends over 3 million promotional pieces to PT practices across the country.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

Timestamps:

(00:00) Introduction to Practice Promotion and Marketing for Clinics

In this episode of The Clinic Boss Show, Rick Lau sits down with Judy, a former clinic owner turned coach at Clinic Accelerator, to unpack how she scaled her practice from zero to $2 million. Judy shares how she went from renting a single treatment room with no business plan to building a high-profit, systemized clinic.

Judy built a clinic in the small town of Vernon over 17 years, achieving a 26% profit margin through strong operations and a loyal patient base. She sold it for multiple millions, proving you don’t need a big city to build a highly profitable, high-value practice.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

Timestamps:

(00:00) Introduction and Background

In this episode of The Clinic Boss Show, Rick Lau, a serial entrepreneur and founder of CallHero, unpacks the real story behind scaling and selling a 127-location clinic empire. Rick shares how he went from buying clinics out of school to building multiple 7- and 8-figure businesses, including Clinic Accelerator and Clinic Supplies Canada.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

Timestamps:

(00:27) Introduction to Rick Lau and His Journey

In this episode of The Clinic Boss Show, Rick sits down with Manju, a chiropractor and former clinic owner, to unpack the real journey behind starting and scaling a healthcare practice. Manju shares how she built a thriving business with a $20K startup budget, overcame early struggles, navigated COVID, and ultimately created a sellable asset - while staying true to her lifestyle goals.

From $2K per month and burnout to a 7-figure exit. Manju went from exhausted associate to leading a 17-person team and selling her clinic for millions. All within 9 years. She launched just 2.5 years out of school, built a thriving solopreneur practice, then decided to go all in. She built a business that ran without her.

Whether you want a simple lifestyle clinic or a million-dollar machine, Manju proves both are possible.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

Timestamps:

(00:37) Manju's Journey to Clinic Ownership

In this episode of The Clinic Boss Show, Rick sits down with Scott Terrio, consumer insolvency expert and senior advisor at Hoyes Michalos, to unpack the financial crisis few clinic owners talk about: personal debt, tax traps, and business insolvency.

With over 15 years in the insolvency industry and 8,000+ client filings under his belt, Scott brings a sharp, no-BS perspective on how smart business owners end up financially ruined and what they could’ve done to prevent it. Known for his straight-shooting advice and regular appearances on BNN Bloomberg, CBC, and Moneysense, Scott breaks down the difference between bankruptcy and consumer proposals, the red flags clinic owners ignore, and how to legally protect your home and assets when things go south.

>> Free training for clinic owners: clinicowner.com

>> Follow me on IG at: @thericklau

>> Join the community: clinicaccelerator.com

>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com

In this conversation, Scott and Rick dive into topics such as:

1. Avoiding Financial Ruin as a Clinic Owner

2. Bankruptcy vs. Consumer Proposal: What Every Owner Needs to Know

3. The Truth About Incorporation & Liability

4. From Taxes to Insolvency: The Domino Effect Killing Small Businesses

5. Mental Health, Money Stress & the Cost of Hanging On Too Long

In this episode of The Clinic Boss Show, Manju sits down with Lindsey Walker, clinic owner and mom of two, to talk about the real struggles of juggling motherhood and business. Lindsey shares how she went from "never wanting to own a business" to running a thriving physiotherapy clinic—while raising two young kids. She breaks down the mindset shifts, systems, and key hires that helped her scale without burning out.

Lindsey is a physiotherapist and owner of Fulcrum Physiotherapy in Calgary, Alberta. She never planned to be a business owner, but after feeling stuck in traditional practice, she took the leap and opened her clinic in 2022 (during COVID). During her second mat leave, she hit a major fork in the road—either scale or shut it all down. She joined Clinic Accelerator, doubled her revenue in a year, expanded to a second room, and built a powerhouse team of three PTs—all while juggling life as a mom of two.

In this conversation, Manju and Lindsey discuss topics such as:

1. Leaving the 9-5 & Taking the Leap

Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero

Manju Asdhir: https://www.instagram.com/manjuasdhir/

Lindsey Walker: https://www.instagram.com/lindsey.physio/

Linkedin: https://www.linkedin.com/in/rick-lau/

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