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How to Increase Profits, Reduce Cancellations and Patient Incomes with Rick Lau
In this episode of The Clinic Boss Show, Rick Lau, a serial entrepreneur and founder of CallHero, unpacks the real story behind scaling and selling a 127-location clinic empire. Rick shares how he went from buying clinics out of school to building multiple 7- and 8-figure businesses, including Clinic Accelerator and Clinic Supplies Canada.
>> Free training for clinic owners: clinicowner.com
>> Follow me on IG at: @thericklau
>> Join the community: clinicaccelerator.com
>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com
Timestamps:
(00:27) Introduction to Rick Lau and His Journey
(01:57) The Evolution of Rick's Healthcare Business
(05:04) The Genesis of Call Hero
(06:58) Scaling and Exiting Healthcare Practices
(11:03) The Importance of Business Valuation
(15:11) Funding and Expansion Strategies
(20:41) Partnership Models in Practice Ownership
(23:28) Navigating Partnership Challenges
(28:34) Lessons from Failures and Hiring Practices
(32:05) Attracting Talent Through Social Media
(33:04) The Importance of Marketing for Recruitment
(34:24) The Genesis of Call Hero
(35:50) Enhancing Patient Experience with Call Hero
(37:33) Integrating Call Hero with Existing Systems
(39:55) Core Features of Call Hero
(42:08) Measuring Call Performance
(44:51) Improving Conversion Rates
(51:17) Winback Strategies for Missed Opportunities
(56:03) The Future of Communication in Clinics
View all episodes
By Rick LauIn this episode of The Clinic Boss Show, Rick Lau, a serial entrepreneur and founder of CallHero, unpacks the real story behind scaling and selling a 127-location clinic empire. Rick shares how he went from buying clinics out of school to building multiple 7- and 8-figure businesses, including Clinic Accelerator and Clinic Supplies Canada.
>> Free training for clinic owners: clinicowner.com
>> Follow me on IG at: @thericklau
>> Join the community: clinicaccelerator.com
>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com
Timestamps:
(00:27) Introduction to Rick Lau and His Journey
(01:57) The Evolution of Rick's Healthcare Business
(05:04) The Genesis of Call Hero
(06:58) Scaling and Exiting Healthcare Practices
(11:03) The Importance of Business Valuation
(15:11) Funding and Expansion Strategies
(20:41) Partnership Models in Practice Ownership
(23:28) Navigating Partnership Challenges
(28:34) Lessons from Failures and Hiring Practices
(32:05) Attracting Talent Through Social Media
(33:04) The Importance of Marketing for Recruitment
(34:24) The Genesis of Call Hero
(35:50) Enhancing Patient Experience with Call Hero
(37:33) Integrating Call Hero with Existing Systems
(39:55) Core Features of Call Hero
(42:08) Measuring Call Performance
(44:51) Improving Conversion Rates
(51:17) Winback Strategies for Missed Opportunities
(56:03) The Future of Communication in Clinics
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