Question: "I am a CEO of a growing start-up that needs to become a real business. We have been in business for ten years and last year, the-you-know-what hit the fan. We grew by 60 employees and I can feel the bureaucracy is taking over. I feel like operations, finance, and fulfillment are slowing us down – we seem to be becoming the company of 'no.' How do I turn this ship and get everyone on board to believe that being nimble and flexible is key to our customer experience? I need everyone to be in sales - help." - Christian from St. Paul, Minnesota

Suggested book: Sell Without Selling Out by Andy Paul.

Lightning Round: Top 10 ways to ensure sales is top of mind for every team member.