One of the best things about running a membership website is that we can market and position it in a way that we attract the sort of members that we most want to work with. However no matter hard you try to get only the "right type" of people in your membership, you will inevitably experience problem members.

Sometimes it will be a personality clash, where certain members just rub you up the wrong way; however there will be instances where you need to deal with potentially toxic elements among your member base. So how do you deal with them?

I address that question and more on the latest episode of The Membership Guys Podcast.

In this episode, I discuss:

• The questions you need to ask yourself before dealing a 'problem' member
• How to implement a two-tier "strike" based approach to dealing with issues
• When it's the right time to kick out difficult members
• The process and steps to take when removing someone from your membership