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Start by understanding the why. Why are you doing this? It's not to torture you but to refine you and your tools while in the trenches with customers.
Come into the exercise prepared. Know your process and your product. Don't wing it and make a joke out of it.
And don't judge it. If you have not given role-playing a real shot, you don't know. And no, it's not like the real thing, it's actually harder. You have to set your ego aside and get comfortable with being uncomfortable.
And you have to learn how to listen to feedback objectively.
You'll see your business transform when you embrace role-playing in your insurance agency.
In this video, we cover:
By Agency Performance Partners5
1818 ratings
Start by understanding the why. Why are you doing this? It's not to torture you but to refine you and your tools while in the trenches with customers.
Come into the exercise prepared. Know your process and your product. Don't wing it and make a joke out of it.
And don't judge it. If you have not given role-playing a real shot, you don't know. And no, it's not like the real thing, it's actually harder. You have to set your ego aside and get comfortable with being uncomfortable.
And you have to learn how to listen to feedback objectively.
You'll see your business transform when you embrace role-playing in your insurance agency.
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