Knowing how to get people to listen to you is an important part of leadership.

But HBR contributing editor and workplace conflict expert Amy Gallo says being heard isn’t about how loud you say something. It’s about saying the right thing at the right time—in other words, it’s about having a communication strategy.

In this episode, Gallo offers research-based tips for how to lay the groundwork for your ideas. She also offers advice on how to manage your body language and what to watch out for in your counterpart’s body language as well.

Gallo cohosts HBR’s Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People).

Key episode topics include: leadership, emotional intelligence, managing yourself, careers, communication.

HBR On Leadership curates the best case studies and conversations with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week.