Feedback the word that makes most of us want to hide under our desks. Whether you're asking for it or giving it, feedback conversations can feel bloody awkward. But here's the thing: we all know we need it to grow.

This week on BIZ, leadership coach Lauren Humphrey, co-founder of The Mentable chats how to tackle the feedback minefield. We're exploring why feedback feels so intense (even when we ask for it), the difference between feedback and feelings, and how to build feedback into your work relationships without making it weird. From the psychology behind why we resist feedback to practical scripts for giving it to your boss or peers, this episode is packed with actionable advice to help you master one of the most important workplace skills.

What you'll learn: 

• The SARA model - why we all go through shock, anxiety, resistance, and acceptance when receiving feedback
• How to tell the difference between feedback and conflict
• Real scripts for giving feedback to peers, bosses, and team members
• How to build feedback into your regular work rhythm so it stops feeling like a big deal

Our BIZ hosts are Lisa Lie - a former Head of People & Culture and Organisational Coach - and Mamamia’s Em Vernem.

Learna is Lisa’s microlearning app for practical people skills at work. Expert-led lessons to build confidence, solve challenges, and work smarter - in under 7 minutes. Get it on Apple or Google Play.

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Resources Mentioned:

You can find more from Lauren here with some guides on some of the toughest feedback conversations to have:

'What to do when your boss needs feedback' - in Learna

'Giving your peers feedback' - in Learna

Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and, Frankly, You're Not In the Mood) Hardcover by Douglas Stone (Author), Sheila Heen (Author)

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HOSTS: Lisa Lie and Em Vernem

GUEST: Lauren Humphrey (Co-founder The Mintable)

SENIOR PRODUCER: Sophie Campbell
AUDIO PRODUCER: Leah Porges

Mamamia acknowledges the Traditional Owners of the Land we have recorded this podcast on, the Gadigal people of the Eora Nation. We pay our respects to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander cultures.

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