Is your fear of handling Airbnb guest issues keeping you from investing? Do you worry about bad reviews impacting cash flow and future bookings? Do you have a plan for when things happen outside your control?

If these worries sound familiar, you should listen to this episode where we share our 3-step approach to handling guest issues with grace, how to navigate cleaning oopses, and the best practices for resolving issues outside of your control.

After listening to this episode you will know when to issue refunds to maintain guest satisfaction and when to call Airbnb support to protect your Superhost status.

Tune in to learn the exact tactics to use when responding to a bad review and the importance of empathy in all situations as an Airbnb host!

 

Topics discussed in this episode:

• Our 3-step approach to handle all guest issues
• How to navigate missed cleanings with grace
• The best way to deal with the “Big 3” situations outside of your control as a host
• When to involve Airbnb support with a problem
• Refunds - when to issue them and at what dollar amount to prevent a bad review
• How to respond to bad reviews to salvage future bookings

 

This episode originally aired January 8, 2024

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