If you’re a clinic owner, chances are you’re leaving money on the table when it comes to patient scheduling. In this episode, I’ll share practical strategies to help you optimize your scheduling systems and maximize revenue. At Genesis, we’ve implemented tools like a unified electronic medical record system that allows seamless scheduling across all 80 of our locations. I’ll explain why consolidating your systems into one platform is critical for efficiency and how it simplifies life for both your staff and patients.

No-shows are a persistent challenge in healthcare, but there are ways to mitigate their impact. I’ll break down the pros and cons of offering free consultations versus charging a small fee and how overbooking can actually work to your advantage. Using real-world examples, I’ll show you why overcompensating for no-shows can lead to more consultations, more closings, and ultimately, more revenue—even if every patient shows up. Trust me, it’s a good problem to have.

Finally, we’ll talk about making every square foot of your clinic work for you. With small clinic spaces ranging from 1,200 to 2,000 square feet, we’ve learned to focus on services that deliver high profitability per square foot. I’ll share lessons from mistakes like losing revenue on inefficient use of treatment rooms and explain how focusing on efficiency and customer experience can transform your bottom line. Whether it’s optimizing your systems, managing no-shows, or maximizing clinic space, this episode is packed with actionable insights to help you grow your business.

Welcome to The Spinoso Podcast hosted by CEO, doctor, comic book geek, and car guy, Alex Spinoso. I help people and companies grow - especially in the medical business. While my experience and expertise is in scaling all types of medical businesses to 7, 8, 9-figures or more, I can be a mentor to anyone who wants to take ownership of their lives, become a better leader at home and at work, and overcome any obstacle that stands in their way.

(0:00) - Intro

(1:03) - Optimizing Patient Scheduling in Medical Clinics

(1:54) - Addressing No-Shows in Medical Consultations

(5:00) - Managing Clinic Space for Maximum Profit

(6:42) - Learning from Successful Companies Like Apple

(7:31) - Final Thoughts

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