In this episode of the Ridiculously Amazing Insurance Agent podcast, Kelly Donahue-Piro and Heath Shearon discuss how to show gratitude to your insurance agency team. It’s an important thing to do. Your team does a lot for you.

Episode Highlights:

• Kelly mentions that this week, they have really focused on strategies for agencies to show gratitude to their team. (0:48)
• Kelly explains that Thanksgiving can mean a lot of things. (2:44)
• Kelly shares that the number one thing that motivates account managers is recognition. (4:00)
• Heath talks about expressing gratitude in the form of raises and annual reviews. (5:48)
• Kelly talks about recognition on birthdays, anniversaries, and kid’s events. (9:11)
• Heath shares some tips on how to get to know your employees better and be able to give them better recognition. (13:27)

Key Quotes:

• “Every day I challenge myself to do one sincere proactive compliment, something that really would make someone feel very good.“ - Kelly Donahue-Piro
• “I do think that in order to make these effective and make the raises and the reviews process so much better, you've got to be transparent, and you've got to be honest with the process.” - Heath Shearon
• “So whether its birthdays, anniversaries, the adoption of a new pet, or your kids get made the honor roll doing little things that say hey, take the kid out to dinner tonight on us. Congratulations can go so far for people feeling valued” - Kelly Donahue-Piro

Resources Mentioned:  

• Kelly Donahue-Piro
• Heath Shearon
• Agency Performance Partners