Michael Rosen talks to Mark Harris and Darran Latham, who volunteer for the Samaritans, about the ways in which talking and listening can best be used to help people in crisis.

You can call Samaritans anytime, free to from any phone, on 116 123. People can also contact us via email: [email protected] or go to www.samaritans.org to find details of their nearest branch for face to face help.

Producer Beth O'Dea.