The biggest mistake medical clinic owners make is not investing enough time and effort into properly training their staff to succeed. In this episode, I’ll dive into the importance of a strong onboarding process and the reality of how long it takes to get someone up to speed. Drawing on a Harvard Business Review study, I’ll explain why even 480 hours of side-by-side training only transfers about 50% of what you know. We’ll explore how to build scalable systems, like our own Genesis University, to ensure that every team member—from front desk staff to clinic directors—is fully equipped to perform at their best.

I’ll also share insights into how our team at Genesis evolved from minimal training to implementing a robust, standardized process. From video modules on services and sales to OSHA compliance and core values, every new hire now goes through comprehensive training and evaluation. This has not only improved their skills but also deepened their commitment to our vision. I’ll challenge you to rethink your own approach to staff development and hold your managers accountable for creating an environment where every employee has the tools and support to thrive.

Finally, we’ll discuss the role of belief in unlocking your team’s potential. By providing the right training, fostering accountability, and giving your staff the confidence they need, you’ll create a culture where they’re eager to excel. Whether it’s refining onboarding processes or seeking staff feedback to improve systems, the goal is to build a win-win scenario. When your team grows, so does your business, leading to better outcomes for your patients, your employees, and your bottom line.

Welcome to The Spinoso Podcast hosted by CEO, doctor, comic book geek, and car guy, Alex Spinoso. I help people and companies grow - especially in the medical business. While my experience and expertise is in scaling all types of medical businesses to 7, 8, 9-figures or more, I can be a mentor to anyone who wants to take ownership of their lives, become a better leader at home and at work, and overcome any obstacle that stands in their way.

(0:00) - Intro

(0:15) - Training Staff for Success in Medical Clinics

(2:34) - Implementing a Strong Training and Onboarding System

(4:28) - The Role of Core Values and Onboarding in Staff Success

(8:30) - The Impact of Training on Business Growth

(8:49) - Final Thoughts

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