Negotiation isn’t about logic & reason. It’s about emotional intelligence, explains former FBI hostage negotiator Chris Voss.

Emotional intelligence and tactical empathy are key to successful negotiating, says former FBI hostage negotiator Chris Voss. He highlights the value of understanding and addressing the other party's emotional standpoint in both business and personal negotiations. By doing so, people can make better deals and foster long-term relationships. Voss emphasizes the importance of addressing people's fears and practicing tactical empathy through labeling. This approach involves identifying and acknowledging the emotions involved in the negotiation. By listening carefully and discerning the underlying motivations and concerns, negotiators can guide discussions more effectively and achieve mutually beneficial outcomes. Being nice to others can often lead to surprising results, proving the power of empathy and understanding in negotiations.

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chapters for easier navigation:

0:00 What drives people?

1:18 Negotiation is NOT about logic

2:14 1. Emotionally intelligent decisions

3:00 2. Mitigate loss aversion

4:48 3. Try “listener’s judo”

5:54 Practice your negotiating skills

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About Chris Voss: Chris Voss is the Founder and CEO of the Black Swan Group Ltd. He has used his many years of experience in international crisis and high stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Prior to 2008, Chris was the was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.

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