This week's episode contains snippets of some of our best and most listened to interviews of the year. 

First up, editorial director Anna Zeck chats with Dynamic Automotive's Dwayne Myers to learn how shops can approach the sensitive topic of price and avoid making customers feel vulnerable, overwhelmed, or taken advantage of. 

Then, William Ferreira, a go-to repair defense specialist, explains how to bridge the gap and build an attorney relationship that's well worth the investment. 

Finally, columnist and Shop Fix Academy founder Aaron Stokes discusses hiring tips to take into the new year and why you might be holding your hiring potential back.