HR Coffee Time

Have you ever found yourself having to make redundancies and struggling to know what to say to your colleagues who are losing their jobs? Or, perhaps you're facing redundancy yourself and trying to navigate the huge mix of emotions that you may now be experiencing.

In this episode of HR coffee time, Grief Recovery Expert; Emma Tomes, explains how the loss of a role can lead to feelings of grief and shares her tools and tips on ways you can support either yourself or other people who are in this situation.

[00:48] Fay explains what ‘outplacement’ means

[02:04] Introduction to Emma Tomes

[03:53] Emma discusses her experience of redundancy

[07:12] The Grief Recovery Method

[10:51] How to help when someone is experiencing grief due to redundancy

[13:21] Emma shares examples of how to listen and help effectively

[16:30] Where to access the podcast show notes

[18:39] Emma explains the different stages of grief

[23:49] What tools can be used from the ‘Grief Recovery Method’

[29:07] The importance of mental health and check-ins

[33:15] Emma shares her book recommendation - The Grief Recovery Handbook Method by John W James and Rusell Friedman

[34:06] How to connect with Emma

[34:51] Fay shares previous episodes related to redundancy:

• Handling redundancies (of less than 20 people) with confidence
• Finding your next HR job – key tips from an HR Recruiter
• Getting unstuck after redundancy
• 3 little-known LinkedIn features which will help you get your next job

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website
• Inspiring HR Group Coaching Programme
• Connect with Emma on LinkedIn
• Emma’s free guide:How to help someone grieving

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

If you’re about to start a new HR leadership role, your first 100 days are a crucial (but overwhelming) time. It can be hard to know where to start and how to make the best impression. But don’t worry, this episode of HR Coffee Time is here to help.

Career coach Fay Wallis is joined by Leadership Advisor and Author Niamh O’Keefe, to offer you advice on how to start and create a successful plan for your first 100 days, ensuring you make an impact and succeed in your new role.

[0:03] This episode is the final in a series of episodes about succeeding as a new HR leader. The other episodes are:

• Episode 23:Setting yourself up for success in your new HR leadership role
• Episode 26:How to be strategic in your new HR leadership role
• Episode 29:Making a success of your promotion to a leadership role

[01:49] Introduction to Niamh O’Keefe - 'Your First 100 Days: Make maximum impact in your new role'

[03:46] Niamh shares tips on how to navigate ‘first 100-days plan’ questions in an interview.

[05:55] How to start your ‘first 100-days plan’.

[08:55] What it means to be a business achiever.

[12:04] How to be strategic with your ‘first 100-days plan’.

[15:21] How to stick to your ‘first 100-days plan’

[21:07] Niamh’s book recommendation - Future Shaper by Niamh O'Keefe

[23:31] How to connect with Niamh.

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website
• Inspiring HR Group Coaching Programme
• Connect with Niamh on LinkedIn

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

Have you ever had that horrible feeling that you're a fraud, you're not good enough at your job, that everyone's going to realise you have no idea what you're doing? And this is all happening, even though you aren't being given any negative feedback at all?

If any of this resonates with you, you may be experiencing imposter syndrome. The good news is that there are things you can do to help. Listen to this episode of HR Coffee to learn four simple but powerful techniques to banish imposter syndrome.

[01:24] Introduction to Joanna Lott

[02:39] Joanna explains what ‘imposter syndrome’ is

[03:37] What the statistics revealed to Joanna’s live poll

[05:17] The Positive Intelligence Programme

[06:14] PQ reps – ‘ABC: accept, breathe, choose’

[07:29] The different types of PQ reps – Tactile

[07:52] PQ reps live with Joanna

[12:34] The second technique – ‘moving to the sage perspective’

[14:04] Fay refers to episode one: How to feel more confident at work

[17:00] The third technique – ‘your story’

[19:38] The fourth technique – ‘connecting to your authentic self’

[25:44] Joanna’s book recommendation - The Miracle Morning: Hal Elrod

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website
• Inspiring HR Group Coaching Programme
• Joanna Lott’s LinkedIn profile
• The Joanna Lott Coaching website
• The Saboteur assessment

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

No matter what size team you're working in, personal user manuals are a simple, free and easy tool that can help teams thrive. Listen to this HR Coffee Time episode, to hear career coach Fay Wallis share what personal user manuals are, why they're a great idea, some typical questions or prompts that you could include in them, and then finally, how to make sure that you're using and rolling them out effectively.

[00:22] Celebrating 10,000 downloads

[01:59] The idea behind personal user manuals

[03:43] Different ways of approaching personal user manuals

[04:12] Examples of what you could include in your personal user manuals

[09:07] Fay's experience of learning about personal user manuals

[10:45] More information on Fay’s new group coaching programme – ‘Inspiring HR’

[12:39] Self-reflection tools: DISC Assessment (explained in detail in episode 3: Building Relationships with difficult people at work) & The Four Tendencies Quiz

[15:13] The Four Tendencies Quiz explained & recommended resources to learn more about it:

• The Four Tendencies book
• The Four Tendencies podcast episode

[18:19] Tips on using personal user manuals successfully

[20:07] Fay refers to previous episodes:

• Episode 23:Setting yourself up for success in your new HR leadership role
• Episode 26:How to be strategic in your new HR leadership role’

• Inspiring HR Group Coaching Programme
• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website

• Book:Liz Fosslien and Mollie West Duffy’s book, “No Hard Feelings: Emotions at Work and How They Help Us Succeed”
• Video:Adam Bryant talking about personal user manuals for The New York Times Higher Ed Leaders Forum
• Podcast episode:The LEADx Leadership Show with Kevin Kruse: ‘Creating your own leadership user’s manual’
• Podcast episode:Hanselminutes with Scott Hanselman: ‘Managing remotely with Asana Engineering Manager Kate Reading’
• Article:Atlassian’s guide to using user manuals
• Template:Manual of me
• Template:Cassie Robinson’s template

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

Have you ever had an idea that was shut down at work, even though you passionately believed it was a brilliant Initiative, or you had an idea that you just couldn't get enough buy-in for from all the people you needed to? This episode of HR Coffee Time is here to help as Fay shares the different types of influencing style’s that you could use to become more influential at work.

[00:46] Fay explains more about her group coaching programme: ‘Inspiring HR’

[01:10] Why Fay chose ‘inspiring HR’

[02:19] Fay’s hopes for ‘inspiring HR’

[02:44] When do the group coaching sessions begin?

[04:36] One to one sessions with Fay

[05:07] What is the beta programme?

[05:59] Topics which will be covered over the six-week programme – Inspiring

HR Group Coaching Programme

[06:24] How to contact Fay for further information

[07:39] Fay shares a story related to a previous colleague with incredible influencing skills

[10:11] Having a fixed mindset - 'How to feel more confident at work'

[12:05] A book recommendation from Fay - Elements of Influence by Terry Bacon

[12:44] The first influencing skill – crying

[14:39] The first influencing style – rational

[17:09] The second influencing style – social

[17:50] Building alliances at work

[18:43] The third influencing style – emotional

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website
• Inspiring HR Group Coaching Programme

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

Even the most ambitious & focused of us can stumble when it comes to figuring out what we want next for our career and how to go about getting it. So, it isn’t surprising to hear that career development conversations at work can feel a bit tricky. Whether it’s your own career you want to develop, or you want to encourage career conversations to take place at work that truly empower people, you might have found yourself wondering where on earth to start.

In this episode of HR Coffee Time, career coach Fay Wallis is joined by the Founder of CareerPoint; Steve McIntosh; who takes a deep dive into a helpful framework for career conversations at work – his 8 value drivers.

[01:00] A recap on 'How to use career conversations to improve retention & engagement'

[02:02] Introduction to Steve McIntosh

[03:14] Introduction to CareerPoint

[05:02] Virtual coaching explained

[05:49] The importance of career development conversations

[11:58] Using the 3E model

[14:51] How using a framework can help when discussing an employee’s performance

[18:01] The ‘eight value drivers’ explained

[19:31] Using workshops to explore the value drivers

[26:12] Focusing on more than one value driver

[29:02] Fay refers to previous episodes about building relationships:

• Building relationships with difficult people at work
• How networking can help your career
• How to become more confident about networking
• Networking - three most important networks for your career

[29:15] Fay refers to previous episodes about leadership:

• How to be strategic in your new HR leadership role
• Setting yourself up for success in your new HR leadership role
• Making a success of your promotion to a leadership role

[29:36] How the business environment creates value for the employee

[33:46] How to think about value drivers

[38:19] Steve’s book recommendation - Humankind: A Hopeful History by Bregman, Rutger

[39:33] Steve’s book - The Employee Value Curve by Steve McIntosh

[41:31] How to connect with Steve

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website
• Connect with Steve on LinkedIn
• CareerPoint Website

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

As an HR professional, you need to constantly communicate by email for a whole host of reasons, whether that’s to pass work along to a colleague, to get a senior stakeholder on board with an idea, to pass on crucial information to the entire workforce, to get people to take action, or perhaps even to confirm happy or sad news.

It can be tricky to figure out how to master the art of effective email communication on your own; with a high risk of your emails being left unread, sent to trash, ignored, or leaving the recipients bored and disinterested.

In this episode of HR Coffee Time communication expert and self-proclaimed ‘word nerd’ and ‘email geek’ Kim Arnold speaks to career coach Fay Wallis to share her tips and techniques to help. By the end of it, you’ll feel confident in knowing how to write work emails that get results.

[02:39] Introduction to Kim Arnold

[04:59] More information about Kim’s book 'Email Attraction'

[05:32] What are the ‘fateful eight’?

[05:47] The first fateful eight example – the info dump

[06:30] The second fateful eight example – the toddler in the sweet shop

[07:57] The third fateful eight example – the workout

[10:59] How to create your opening line when writing an email

[12:41] What are the three W’s?

[14:22] The three W’s – Who

[15:02] The three W’s – What

[15:37] The three W’s – Why

[19:11] Ways to write an email effectively

[22:23] The ‘hamburger technique’ explained

[23:17] The first stage of the technique – your hook (H)

[24:07] The second stage of the technique – explanation (E)

[24:38] The third stage of the technique – call to action (C)

[27:17] How to follow up on an email

[30:21] Kim’s book recommendation – 'Can I Change Your Mind?' by Lindsay Camp

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website
• Connect with Kim on LinkedIn
• Kim Arnold's website

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

LinkedIn has some fantastic features that will help you to get your next job. Some of them are really well known, while others are tucked away, or released without any major announcements, so you may not have come across them before. In this episode of HR Coffee Time, career coach & outplacement specialist Fay Wallis shares 3 little-known LinkedIn features which will help you get your next HR job.

Why not, sit back and listen to it with a cup of coffee in hand, ready to learn how to make the most of LinkedIn?

[00:56] Statistics about LinkedIn

[02:07] The first feature – LinkedIn URL

[03:31] Fay’s online course –'Power up your LinkedIn profile'

[05:52] How to edit your URL

[06:26] Fay’s article – 'How to include a link to your LinkedIn profile in your CV'

[06:47] The second feature – Interview prep

[07:46] Where to find ‘interview prep’ and what to expect

[09:12] How to access useful content with a free LinkedIn account

[10:45] Where to find ‘practice and get feedback’

[12:28] The third feature – LinkedIn advanced search features

[13:49] How to find HR Recruiters

[15:07] How you can search for a specific company

[15:44] The difference between first-degree connections and second-degree connections

[20:32] How to connect with Fay

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website
• Fay’s ‘Power Up Your LinkedIn Profile’ online course
• Fay’s article: How to include a link to your LinkedIn profile in your CV

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

5 generations (and a 6th coming) are currently working alongside each other in the workplace. They’re all shaped by different experiences and world events and have their own expectations of their careers and their colleagues.

In this episode of HR Coffee Time, HR Consultant, Michelle Hartley, talks to Career Coach, Fay Wallis. She explains the key differences between the different generations and how we can make our workplaces as effective and inclusive for them as possible.

[00:40] The video featuring Simon Sinek talking about millennials in the workplace

[01:35] Introduction to Michelle Hartley and the work she does with Barrow & Parker HR

[04:28] The first generation – The Silent Traditionalists (born around 1928)

[04:49] The second generation – The Baby Boomers (born after 1946)

[05:11] The third generation – Gen X (born around 1965)

[05:28] The fourth generation – The Millennials (born in 1981)

[05:43] The fifth generation – Gen Z (born after 1997)

[07:01] Possible tensions between the generations

[07:33] Perennials – people who don’t fit into a generational stereotype

[08:10] Different communication and feedback needs across the generations

[09:07] Working styles across the generations

[09:57] Different motivations and priorities across the generations

[11:17] How to ‘mind the generational gaps’ – working in an inclusive way

[14:00] Cross-generational mentoring

[16:29] The importance of context when planning to foster inclusivity for a multi-generational workforce

[16:37] Fay’s experience as a teacher, early on in her working life

[19:37] The danger of ‘boxing people in’ through applying generational labels

[20:07] Quick introduction to personal user manuals and team user manuals

[22:38] Michelle’s book recommendation – ‘The Conscious Effect: 50 Lessons for Better Organizational Wellbeing’ by Natasha Wallace

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.

If you're kind enough to leave a review, please let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

Have you recently been promoted within your organisation? Are you wondering how you can excel and face the changes your new leadership role brings?

This episode of HR Coffee Time is here to help, providing you with key tips on promotion pitfulls to avoid and strategies to succeed in your new HR leadership role.

[00:43] A recap of episode one – (Setting yourself up for success in your new HR leadership role )

[01:23] A recap of episode two (How to be strategic in your new HR leadership role)

[02:22] Introduction to Jacqui Jagger

[03:32] What are the common promotion pitfulls?

[04:06] The first promotion pitfull – ‘the trap of doing more rather than doing different’

[06:47] The second promotion pitfull – ‘being over ambitious about what can be achieved’

[10:22] The third promotion pitfull – ‘being promoted over peers’

[14:37] The fourth promotion pitfull – ‘the identity gap’

[16:10] Mistakes that are often made

[16:47] How to focus on yourself and your strengths

[18:11] Signals that are often used

[21:30] Creating a 90-day plan

[22:00] The first step to creating your plan

[23:50] The second step to creating your plan

[25:48] What is the ‘HR strategy shaping interview template’?

[27:20] The ‘emotional intelligence framework’

[29:02] The two aspects of emotional intelligence – ‘empathy and decision making’

[31:16] Jacqui explains the emotional intelligence tool she uses – created by MHS

[32:51] Ways to be mindful when supporting internal promotions

[33:13] How to support and develop before a promotion

[36:31] Jacqui’s book recommendation – ‘Think Again: The power of knowing what you don’t know by Adam Grant’

[38:52] More information on ‘the practical leadership academy’

[39:56] Ways to connect with Jacqui

• Connect with Fay on LinkedIn
• The Bright Sky Career Coaching website
• Connect with Jacqui on LinkedIn
• Think Again: The Power of Knowing What You Don't Know: Adam Grant

If you found this episode of HR Coffee Time helpful, please do rate and review it on

Apple Podcasts or Spotify. If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected].

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.