Are traditional grievance and disciplinary processes really delivering fairness at work – or are they creating harm, cost and disengagement? With workplace conflict estimated to cost organisations billions each year, how can HR move beyond legacy, retributive systems towards a more people-centred and performance-focused approach to justice?

CIPD Director of Profession David D’Souza is joined by David Liddle, Founder of The TCM Group and author of People and Culture, to explore how organisations can resolve conflict more effectively, and why justice, culture and leadership are inseparable from productivity and performance.

Recorded: 6 November 2025

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