In this episode of Hospitality Breakroom, Rachel is joined by Myles, a long-standing team member at Abode, to discuss homeowner relations and the onboarding process. Myles has been with Abode for over four years and has transitioned from operations to homeowner relations and now homeowner acquisition. The episode focuses on talking to homeowners, reflecting Myles' expertise. Myles discusses the importance of initial conversations with new homeowners and the onboarding process. He shares an example of his first property signing and the steps taken to meet Abode's luxury standards. They explore the significance of location, property maintenance, and guest comfort. They also touch on preventing unnecessary costs through proactive measures. The discussion highlights the importance of setting guest expectations and providing adequate bedding, like avoiding full beds. Transparency and setting expectations with homeowners are emphasized. The episode delves into the onboarding process, including the creation of Property Information Documents (PIDs) and the use of Breezeway software. They stress the importance of gathering accurate property details and updating inventory. The conversation touches on using JotForms for efficiency and engaging homeowners in the process. The episode emphasizes the role of property enhancement teams in maintaining high standards. They discuss the value of homeowner trust and how transparent communication fosters positive relationships. Ensuring both guest and homeowner satisfaction is key. The host underscores the significance of confidence and expertise in property management. The discussion concludes with reflections on continual improvement, welcoming feedback from industry peers.

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