If you've ever felt like once you'd purchased something, you were just a number to the business owner, they likely didn't have a great customer experience. If you want to make sure your clients and buyers don't feel this way, you'll want to take an objective look at your own courses and programs with a fresh perspective. It can be hard to do this, as you're so close to the program itself, but it's so important to do as having a smooth customer journey is what is going to bring you repeat buyers who are excited to tell others to work with you! Joining us for today's episode to discuss all things customer journey and buyer experience is Stacy Coyle, a Customer Journey Strategist who helps digital business owners give their customer journey the magical glow-up that has ideal clients thinking, "omg, they get me!".

In this episode, we'll dive into:

• Why it's so important for your customer experience to be on point
• The iteration process and how to always be improving
• Being objective with your customer journey
• Double checking what your team is sending out for you especially if you've made improvements to your program's content

If you enjoyed this episode, I invite you to drop a five-star rating + review with your biggest takeaway, so that other introverts can find this podcast for guidance and support through their introvert entrepreneur journey!

Check out the full show notes and resources mentioned at thetarareid.com/ep119